Inbound Call Center Representatives

Job Description

Open Interviews

Bring your resume and a photo ID with you!!
Call 585-461-1640 for more details

We're looking for individuals with excellent phone skills, excellent customer service skills, and excellent attendance! Sound like you?

Kelly Services has a need for Experienced Inbound Customer Service Representatives to work in the Rochester area. Must be available for 4 weeks of paid training Monday - Friday from 8:30am - 5 pm and after training for a regular shift of 11:30-8:00 pm.

Position pays 14.75-15.25 hr and is temp to hire opportunity!

Job Duties:
-Provide assistance to consumers seeking health care coverage including providing information on financial assistance programs and public health care programs (Medicaid, FHP, and CHIP).
-Process applications for health care coverage via the telephone.
-Assist in explaining plan enrollment options including but not limited to covered services, participating providers, and cost.
-Provides information and direction to callers regarding web-based, mail-in and telephone application/renewals, and other programs as applicable.
-Escalate calls or issues to the appropriate designated staff for resolution as needed.
-Enters appropriate data and information into the applicable systems.

-High School Diploma, GED or Higher! (Must be able to verify)
-Strong customer service, data entry, computer, and research skills.
-Familiarity with Microsoft Word .
-Preferable experience in a Call Center, human services, health care or service-related field.

Kelly Services; email:

phone: 585-461-1640

Why Kelly®?

As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work—just ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

About Kelly®

At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.

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