Help Desk/Desktop Support Analyst I - Overland Park, KS

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PAY RATE = $17.84/hour W2


Scope of Work:

Desktop Support Analyst I is responsible for providing first level support to users of various desktop applications such as Microsoft.  Ability to multi-task and support high level of trouble shooting user issues via telephone and remote applications. Bachelors Degree or equivalent. 1-2 years related work experience.


Other Skills:

This is not a driving position.

Operates IT help desk and Phone Support. Screens, refers and diagnoses complex, unique internal inquiries and work requests as they relate to maintenance of personal computers and related systems. May prepare help desk incident reports and assist in hardware and software evaluation. May act as a team lead.

Must be willing to work any shift between 7am and 6pm plus weekends. This position is located solely at the Sprint Campus in Overland Park.

Additional Position Information

The ESC Helpdesk provides tier 1 level support for all Sprint lanes of business as well as support for outside sales and vendor call centers. This position will cover many roles on the team including technical and project support. 

This position provides technical support for customers via tickets, chat, and or telephone and is responsible for diagnosing, troubleshooting, and repairing computer systems, software, or networked and/or wireless systems. Responds to situations where first-line support has failed to isolate or fix problems in malfunctioning equipment or software.  Support key technical areas of the team including but not limited to Voice, Network, Call Center, Retail, and standard break fix troubleshooting, investigation, and repair. May be required to prepare and deliver knowledge documentation and training activities. Will be required to participate in process improvements, projects, and status meetings. Owns and provides ongoing status, deliverables and deadlines as necessary. 

Preferred Qualifications

1.     2 years helpdesk experience or 4 years of IT 

2.     Experience in supporting desktop Windows 7, 10, Mac operating systems, network, and Microsoft Office 365/2013 applications

3.     Experience with Mobile Phone and Devices Configuration (Android and iOS) including tablets

4.     Proven ability to communicate (verbally, written) complex, technical information and decisions to a varied audience

5.     Experience supporting, de-conflicting technical and complex activities with one another

6.     Experience with process improvement activities

7.     Experience with ITIL (IT certification on how to run workflow process/IT), configuration management best practices, and Sprint SDLC

8.     Familiarity with the IT Service Manager Tool

Why Kelly®?

With Kelly, you’ll have direct connections to leading IT organizations in the best companies around the globe—offering you the chance to work on some of today’s most intriguing, innovative and high-visibility projects. In a field where change is the only constant, our connections and opportunities will help you take your career exactly where you want to go. We work with 90 of the Fortune 100™ companies companies and found opportunities for more than 8,600 IT professionals last year. Let us help advance your career today.

About Kelly®

At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.

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