Analyst, Inbound Operations

 

Kelly Services is actively seeking an Analyst, Inbound Operations for Nissan at their Murfreesboro, TN location.

This is a long-term indefinite contract opportunity to join a great team!

Analyst, Inbound Operations

Minimum Qualifications

  • Education Required: Bachelor's Degree
  • Experience: 2 - 5 Years
  • Monitor project costs. Research projects and prepare correcting entries, as necessary. Prepare project cost accruals.
  • Possesses knowledge of industry joint interest and revenue operations.
  • Conducts analysis of management and operational problems and formulates improvement plans where necessary.
  • Working knowledge of PowerPoint, Excel spreadsheet, other PC applications, or mainframe applications to produce non-standard, creative products.
  • Monitors and reports on progress against established profit targets.
  • Monitors and conducts business analysis of program performance on an on-going basis.
  • Travel: About 5% of the time

 

Job Description

Monitor and drive performance of all department Key Performance Indicators including Customer Satisfaction Scores, Service Level and hold time requirements, Agent quality, and vendor compliance with NNA contract and policies

 

Describe the principle, core primary tasks that a person in this position performs daily

• Acts as a point of contact between vendor employees and other NNA departments. 

• Confers with NNA management and other departments, to gain knowledge of work situations requiring training and changes in policies, procedures, regulations, business initiatives and technologies and updates or implements necessary changes. 

• Provides input into hiring profiles and training materials for Inbound Consumer Affairs agents and monitors training classes for compliance with NNA policies. 

• Assists vendor with the formulation of Quality Monitoring documents, Agent performance scoring, and monitors vendor Quality personnel and agent interactions with consumers for compliance with NNA policies. 

• Maintains, and updates NNA Standard Operating Procedures related to inbound consumer contacts to improve interactions with Nissan owners

 

• W2/ HOURLY PAY RATE: Open (based upon experience and qualifications)

• There is no “per diem” with this position

• There is no relocation budgeted for this position. If this position requires you to relocate you will be responsible for those costs.

• At this time we are not in the position to offer any type of sponsorships or VISA transfers for this position.

 

Important information:

This position is recruited for by a remote Kelly office, not your local Kelly branch.  To be considered for this position, you must apply now to submit your resumes.  If you have questions about the position, you may contact the recruiter recruiting for this position by email.

 

EMAIL: RICB911@kellyservices.com

 

Why Kelly®?

At Kelly Services®, we work with the best. Our clients include 95 of the Fortune 100 companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly.

About Kelly Services®

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter.

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.

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