INFINITI Consumer Affairs Agent

 

BI-LINGUAL CLIENT SERVICES - MURFREESBORO, TN


Kelly Services is looking for a professional college graduate who is bilingual in Spanish and English to begin their career as a Consumer Affairs Agent with INFINITI @ Nissan North America. The ideal candidate is looking for long-term professional growth with Nissan North America Corporation.


Responsibilities:

  • You will coordinate resolutions to customer vehicle issues, dealership complaints, general vehicle inquiries, warranty policies, extended service contract policies and out-of-warranty goodwill requests.
  • You will work collaboratively with dealership personnel, regional personnel, and Nissan North America support personnel to develop the appropriate solutions to the customer requests and you will communicate those to the customer while providing an exceptional customer service experience.
  • You will keep records of all conversations in our call center database and update consumer affairs case files with appropriate documentation.  You will document customer inquiries/concerns received from customer correspondence, inbound calls, and Nissan North America corporate surveys
  • You will perform appropriate research to support/answer customer inquiries

Requirements:

Bachelor’s Degree in related business discipline is REQUIRED.  You must be able to communicate clearly and write using both English and Spanish. Thorough computer skills including MS Office and Outlook.   If you're qualified and interested, apply now or refer a friend! Due to the high volume of applicants, only qualified candidates will be contacted.  As the local offices of Kelly Services do not represent the above position, please apply online for immediate consideration.  If you have any questions, please email renw179@kellyservices.com


Benefits & Perks:

  • Competitive weekly pay
  • Up to 9 paid holidays (After 90 days on assignment)
  • Ability to participate in the vehicle purchase plan
  • Free use of the fitness center
  • Paid time off after one year of service
  • Discount on auto insurance, travel and more
  • Eligibility to participate in 401(k)

 

Why Kelly®?

At Kelly Services®, we work with the best. Our clients include 95 of the Fortune 100 companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly.

About Kelly Services®

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter.

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.

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