IT Help Desk - Los Alamitos, CA

IT Help Desk

Santa Ana, CA

Summary

Responsible for internal support of the Company’s PCs, printers, phones and related equipment. Also provide maintenance, training and technical support to the workstations and users by analyzing requirements, resolving problems, and installing hardware and software solutions.

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Duties and Responsibilities

Responds to all calls and issues from users in the office, warehouse and remote offices, including but not limited to the following:

  • Desktop issues (incl. Microsoft Windows 7, Outlook, Word, Excel, networking, printer drivers & hardware, phones, cabling, headsets, how-to questions & training, Etc.)
  • Remote issues (including the above and Dell laptops, VPN, Wi-Fi, Etc)
  • Maintain all workstation hardware & software (PC’s, network, printers, phones, accessories, Etc.)
  • Handle all workstation setups, desk moves, meetings with audio/visual, etc.
  • Verbally communicate clearly and comfortably with all company users. Work patiently with the users to diagnose computer issues and guide them with any required steps to perform.
  • Write clear and easy to follow emails, instructions and guides for the users.
  • Prioritize and schedule maintenance with the users.
  • All other duties as assigned and/or required.

 

Education and/or Experience Requirements

  • Associates degree from an accredited college or university preferred and a minimum of two (2) years’ work experience in a similar job capacity.
  • A+ Certification or equivalent experience desired.
  • Excellent computer skills in MS Windows 7, MS Office, PC hardware & networks required.
  • Strong oral and written communication skills and mathematical skills required.

Other Skills and Qualifications

  • Must be highly organized and have exceptional attention to detail.
  • Must possess strong leadership skills, be a quick learner and a team player.
  • Must be self-motivated, take initiative and possess good work ethics. Must be able to work independently without much supervision.
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to write routine reports and correspondence.

Why Kelly®?

With Kelly, you’ll have direct connections to leading IT organizations in the best companies around the globe—offering you the chance to work on some of today’s most intriguing, innovative and high- visibility projects. In a field where change is the only constant, our connections and opportunities will help you take your career exactly where you want to go. We work with 95 of the Fortune 100™ companies, and more than 3,000 IT hiring managers turn to us each year to access the best talent: people like you.

Last year we found 8,000 opportunities for IT professionals. Let us help advance your career today.

About Kelly Services®

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter.

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.

Kelly complies with the requirements of the Fair Chance Initiative. A conviction record does not automatically bar individuals from employment.

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