IT Help Desk - Los Alamitos, CA

IT Help Desk

Santa Ana, CA


Responsible for internal support of the Company’s PCs, printers, phones and related equipment. Also provide maintenance, training and technical support to the workstations and users by analyzing requirements, resolving problems, and installing hardware and software solutions.

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Duties and Responsibilities

Responds to all calls and issues from users in the office, warehouse and remote offices, including but not limited to the following:

  • Desktop issues (incl. Microsoft Windows 7, Outlook, Word, Excel, networking, printer drivers & hardware, phones, cabling, headsets, how-to questions & training, Etc.)
  • Remote issues (including the above and Dell laptops, VPN, Wi-Fi, Etc)
  • Maintain all workstation hardware & software (PC’s, network, printers, phones, accessories, Etc.)
  • Handle all workstation setups, desk moves, meetings with audio/visual, etc.
  • Verbally communicate clearly and comfortably with all company users. Work patiently with the users to diagnose computer issues and guide them with any required steps to perform.
  • Write clear and easy to follow emails, instructions and guides for the users.
  • Prioritize and schedule maintenance with the users.
  • All other duties as assigned and/or required.


Education and/or Experience Requirements

  • Associates degree from an accredited college or university preferred and a minimum of two (2) years’ work experience in a similar job capacity.
  • A+ Certification or equivalent experience desired.
  • Excellent computer skills in MS Windows 7, MS Office, PC hardware & networks required.
  • Strong oral and written communication skills and mathematical skills required.

Other Skills and Qualifications

  • Must be highly organized and have exceptional attention to detail.
  • Must possess strong leadership skills, be a quick learner and a team player.
  • Must be self-motivated, take initiative and possess good work ethics. Must be able to work independently without much supervision.
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to write routine reports and correspondence.

Why Kelly®?

With Kelly, you’ll have direct connections to leading IT organizations in the best companies around the globe—offering you the chance to work on some of today’s most intriguing, innovative and high-visibility projects. In a field where change is the only constant, our connections and opportunities will help you take your career exactly where you want to go. We work with 90 of the Fortune 100™ companies companies and found opportunities for more than 8,600 IT professionals last year. Let us help advance your career today.

About Kelly®

At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.

Kelly complies with the requirements of the Fair Chance Initiative. A conviction record does not automatically bar individuals from employment.

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