Director of Technical Services

Director of Technical Services

Conshohocken PA


30-40% Travel

Relocation Provided for the Right Candidate


Lead and manage the global Technical Service function to deliver application testing support and Technical Service support to sales personnel, key customers and the supply chain for all Performance Chemicals businesses.



  • Work with Application Leaders and Regional Sales managers to ensure that the global TS programme is focused on key sales targets, and conforms to critical timescales. Manage the TS resource to deliver the resultant program, scheduling and delivery.
  • Oversee the succession planning, training and career development program for the Technical Service function.
  • Responsible for the HSSE results for all Performance Chemicals Technical Service laboratories. Work with regional Technical Service Managers to maintain HSSE standards, implement corporate policies and maintain compliance.
  • Ensure sharing of best practices in TS programme management and test methods between regions.
  • Develop and maintain an in-depth technical knowledge of key applications/technologies relevant to the Performance Chemicals business.
  • Provide applications know-how and testing support to supply chain and customer trials, including attendance at customer trials where appropriate.
  • Work with regional Technical Service Managers to analyze value delivered by the Performance Chemicals TS program and implement a continuous improvement program across all regions to improve efficiencies and effectiveness of the TS function.
  • Provide technical support for technology transfer within the company.


Job Requirements

  • BS degree in Chemistry/Materials Science or related subject. Higher degree with specialty in a field of inorganic chemistry preferred.
  • 10+ years experience experience in a relevant technical environment with proven track record of being able to manage and deliver against a complex multi-project work program
  • Knowledge of the sodium silicate and specialty silica chemistry and applications.
  • Must have a strong Technical Service and experience working with customer needs and product development
  • Excellent communication skills is a key requirement since the job entails external contact with customers plus a high level of internal contact with global TS laboratories.
  • The ability to direct the Technical Service program activities and set priorities to meet the needs of the business.
  • Superior professional presence and ability to mentor subordinates and junior plant personnel, and interface with major customers’ senior staff.
  • The ability to motivate subordinates and get them to execute TS plans.
  • A desire to hold themselves and others accountable for their performance.
  • Strong influence and collaboration skills required to work with Commercial and Technical team.
  • The ideal candidate will have leadership experience. 

Why Kelly®?

With Kelly, you’ll have access to some of the world’s highest-regarded scientific organizations— providing you with opportunities to work on today’s most challenging, research-intensive, and relevant projects. Our connections can lead you to innovative scientific pursuits you’ll be proud to help advance. We work with 95 of the Fortune 100™ companies, and found opportunities for more than 9,000 scientific professionals last year.

You pursued a career in science to fuel your quest for knowledge and your desire to make the world a better place. Let Kelly fuel your career—connect with us today.

About Kelly Services®

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit and connect with us on Facebook, LinkedIn and Twitter.

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.

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