Kelly Services in partnership with Nissan North America is seeking a talented professional with previous experience in the automotive industry to begin their career as a Warranty Specialist.
- One or more years of directly related experience in the automotive industry. Previous automotive/technical experience at either a manufacturer or dealer level is preferred, especially in the Parts and Service area.
- High School or equivalency, bachelors degree in a related discipline is preferred.
- Working knowledge of a Microsoft Office Suite and other PC applications.
WARRANTY Handles inbound calls from customers and dealer staff. Responds to product questions and customer complaints. Assists in formulating resolutions regarding vehicle repairs, warranty coverage and consumer agency claims. This position provides day to day direction and assistance to dealer and regional personnel with telephone support and telephone training on all facets of the claims life-cycle, including warranty, service contracts, campaign, goodwill inquiries, pre- approvals, and post approvals.In this position, the rep will work closely with others in a large team environment.
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