Customer Service Health Program Representative

Kelly Services is currently seeking a Customer Service Health Program Representative for one of our top Healthcare Insurance clients for their Downtown Denver, CO location.

The Customer Service Health Program Representative will handle inbound and outbound enrollment and engagement calls with eligible members to provide information regarding program features.

Pay Rate: $16.50 per hour

Training Hours: Monday through Friday 8:00 AM to 5:00 PM – 40 hours per week for 1 month

Working Hours: Monday through Thursday 1:30 PM to 10:00 PM, Friday 1:30 PM to 9:00 PM and rotating Saturdays 9:00 AM to 5:30 PM – 40 hours per week

Duration: Long Term Possible Contract to Hire Job

Job Duties:

  • Gathers and records appropriate member information in accordance with policies and procedures via telephone.
  • Encourages members to participate in the Care Management programs by providing information about the program, outlining program features and value plus explaining available services.
  • Records call details and utilize call scripts as needed based on client requirements.
  • Directs member inquiries to appropriate clinical staff.
  • Initiates referrals and manages consults from clinicians for participants registered in Care Management.
  • Gathers information from hospitals, health plans, physicians, patients, vendors and other referral sources.
  • Contacts physician offices to obtain demographic information or related data as needed.

 

Job Requirements:

  • High school diploma or GED required.
  • 1 year experience in a telesales, sales or customer service demonstrating ability to influence customers or members.
  • Computer and keyboarding proficiency.
  • Ability to follow defined policies and protocols required.
  • Knowledge of medical insurance products, services and benefits preferred but not required.

 

As a Kelly Services candidate you will have access to numerous perks, including:

  • Exposure to a variety of career opportunities as a result of our expansive network of client companies 
  • Career guides, information and tools to help you successfully position yourself throughout every stage of your career
  • Access to more than 3,000 online training courses through our Kelly Learning Center
  • Weekly pay and service bonus plans
  • Group-rate insurance options available immediately upon hire (Available for purchase and administered by a designated third-party vendor)

 

It's a great opportunity to get your foot in the door and gain valuable experience so apply today!!

**Important information:  This position is recruited for by a National Kelly Recruiter, not your local Kelly branch.  Please submit your resume to be considered for this position by pressing the “SUBMIT RESUME” button below.

 

Why Kelly®?

At Kelly Services®, we work with the best. Our clients include 95 of the Fortune 100 companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly.

About Kelly Services®

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter.

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.

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