Desktop Client Support Analyst 1 - New York, NY

Desktop Client Support Analyst 1 -  New York, NY

 

Maximum Pay Rate =  $18.00/hour W2

 

Scope of Work:

Desktop Support Analyst I is responsible for providing first level support to users of various desktop applications such as Microsoft.  Ability to multi-task and support high level of trouble shooting user issues via telephone and remote applications. Bachelors Degree or equivalent. 1-2 years related work experience.

 

Other Skills:
We no longer have Sprint Vehicles in this market but we may be able to work around this since so many people use public transportation in NYC. We have made exceptions for this previously 

Work Schedule: Primarily 8am - 5pm Monday thru Friday. HOWEVER we do alter our hours based on the needs of the business. Will need someone that could be flexible. Weekends could be rare, but flexibility during the week could be very important since Retail is generally 10am - 9pm


This is a driving position must use own vehicle and pass motor vehicle check.

Position Summary
         Provide technical support on operational or maintenance aspects of system equipment.  
         Diagnose mechanical, hardware, software and systems failures, using established procedures. 
         Basic technical understanding of WiFi networks, switches and routers. 
         Perform remote, on-site or in-house servicing and/or repair of company products/services.
         Toshiba laptop running Window 7, Microsoft Office 2013, Internet Explorer 11
         Wyse Thin Appliance using Citrix
         Signature Capture Device
         Receipt Printer
         Corded Scanner
         Aruba Router

Position Requirements
         Available to work a flexible schedule (including days, nights, weekends and holidays). 
         Must have valid driver's license, three consecutive years of active driving history, successfully complete driver's safety training, and   otherwise comply with Sprint's Driver Safety Policy and guidelines.
         Reliable transportation as needed to move between sites throughout the day as necessary

Basic Qualifications
         High school diploma or equivalent
         One year technical support experience 
         One year customer service experience

Why Kelly®?

By partnering with Kelly® IT, you’ll have direct connections to top companies around the globe—giving you the chance to put your tech skills to work on some of today’s most intriguing, innovative, and high-visibility projects. In a world where change is the only constant, our unparalleled connections and IT market expertise help you take your skills exactly where you want to go. We’re here to help you gain experience, keep learning, and move your career forward.

About Kelly®

At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.

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