Network Consultant III

Network Consultant III

Location: Silverton, OR

Duration: Contract to Hire

 

Summary

This person is responsible for providing quality technical services and technical assessments, consultation, and sales support to our clients an internal team. The person(s) in this position provides Tier 2 and 3 support to our clients on support tickets and new consulting requests. Requests are assigned directly to them by Supervisor/Manager or through escalation from Tier 1 support staff.

This position may also be responsible for the overall management of a client’s IT staff, overseeing day-to-day IT operations, coaches and guides IT staff, advises management on key IT decisions and provides overall program and project management for current IT projects.

 Essential Duties

  • He/she works directly with the clients via phone, email, RMM system, TeamViewer and/or other available tools to remediate the request as soon as possible. He/She escalates issues to supervisor/manager level as needed.
  • He/She works on projects for clients for new systems and services, as assigned by management and project managers including both remote and onsite work as required by the specific request. 
  • He/She may participate in daily system checks such as Client backup and system checks. Works with MTS vendors on escalations of service issues – IE: Labtech and/or Connectwise; Datto, Axcient, etc.
    He/She works on implementation projects of MTS supported services such as Office 365, Web Content Filtering, etc.  Provides support to Cloud Services as requested and trained to do.
  • Participates on special projects as requested including but not limited to researching new technologies, testing systems, providing training to other internal staff, presenting, etc.
  • Provides support to Account Managers / Sales team on determining appropriate items to quote and network configurations for project requests.
  • In the Consulting roll he/she provides recommendations to clients by researching, analyzing and assisting them in making decisions on purchases of Hardware (new and upgrades), software, and services such as internet & private connectivity lines. Works with Account Managers/Sales to obtain quotes for technology that meets their expectations and fits within their budget(s).  Install, configure and maintain those solutions. 
  • Support a multitude of software applications including, but not limited to:  Windows Server (2008, 2012 and 2016), Windows (XP, 2000, Windows8SP1 and Windows 10 ,), Exchange (2007, 2010, 2013 and 2016), QuickBooks, Microsoft Office, backup products (Backup Exec, Acronis, Axcient, Datto), ConnectWise and Labtech (Managed Service Providers software), etc.
  • Estimate project costs and time requirements for established clients in conjunction with supervisor.
  • Research software and hardware products in order to make recommendations for internal or external use and work with vendors for pricing and product information.
  • Provide time and cost estimates to existing customers for requested changes and projects, new customers either directly or for an Account Executive.
  • Expectation of being billable 75% of time – including Remote and Onsite support and Consulting time.

 

Qualifications

Three – five years related experience and/or training; or equivalent combination of education and experience.

  • Strong experience in TCP/IP
  • Proven Network and PC troubleshooting and administration experience
  • Customer service experience
  • Remote access, management, monitoring of networks
  • Experience in Microsoft Operating systems, desktop applications and network hardware
  • Experience in the installation and configuration of Microsoft server, W2K, TCP/IP and LAN/WAN equipment
  • MCSE or MCP certification
  • Active Directory and Group Policy Management and Troubleshooting
  • Experience with Terminal Services
  • Working knowledge of server hardware including RAID and out of band management
  • Familiarity with networking routers, switches, and wireless
  • Adept in DHCP, DNS, VLANs, VPNs, and other network fundamentals
  • Familiarity remediating technical issues with various vendors such as ISPs, software/hardware manufacturers, etc.

Why Kelly®?

With Kelly, you’ll have direct connections to leading IT organizations in the best companies around the globe—offering you the chance to work on some of today’s most intriguing, innovative and high- visibility projects. In a field where change is the only constant, our connections and opportunities will help you take your career exactly where you want to go. We work with 95 of the Fortune 100™ companies, and more than 3,000 IT hiring managers turn to us each year to access the best talent: people like you.

Last year we found 8,000 opportunities for IT professionals. Let us help advance your career today.

About Kelly Services®

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter.

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.

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