Customer Service Representatives - Data Entry CSR #buildyourfuture

Job Description

Kelly Services has several position available for Customer Service Reps, primarily focused on data entry. Our client has one of the worlds more recognized and trust brand names in the power tool industry; where they pride themselves in providing exceptional customer service! Join a growing team and share your expertise and ideas as a Customer Representative today! #buildyourfuture

Job Summary:
Support Contact Center daily operations for the Business to Consumer team. This includes handling customer inquiries, sales order maintenance needs and problem resolution. The Contact Center team member communicates with customers via various channels using designated ERP, operating systems and web-based tools. The candidate should possess the ability to research answers using multiple resources to satisfy customer inquiries in a timely manner. This individual must demonstrate proficiency in written and verbal communications, possess a broad working knowledge our clients product line along with the ability to utilize and adapt to Contact Center technology

Responsibilities:
· Effectively handle all email, web and fax transactions to ensure customer/consumer satisfaction by supporting the clients Key Performance Indicator-s (KPIs). KPIs measured will include abandonment rate and answer time.
· Act as a liaison with sales personnel, distributors, and service personnel to meet and exceed customer expectations.
· Consistently improve and manage customer communication flow on promotions and product information.
· Update, maintain, and analyze customer account profiles.
· Be an involved business partner. Take ownership while exercising good judgment and propensity to effect change.
· Maintain working knowledge of all company products, services, and promotions. .

Knowledge, Skills, Abilities and Competencies:
Strong Customer Service Skills
Excellent Communication Skills
Measuring/basic math skills
Hand Tool knowledge
Power Tool knowledge


Requirements

· Associate Degree or BA/BS preferred. Will consider those presently enrolled and attending an accredited program.
· Minimum of 1 year experience with customer service (call center preferred).


Highlights

- Long term positions

As a Kelly Services employee you will have access to the following:
- Service bonus plan
- Holiday pay plan
- Weekly electronic pay options
- Free online training campus
- Corporate discounts

Why Kelly®?

As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work—just ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

About Kelly®

At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.

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