Customer Service Representatives - Data Entry CSR #buildyourfuture

Job Description

Kelly Services has several position available for Customer Service Reps, primarily focused on data entry. Our client has one of the worlds more recognized and trust brand names in the power tool industry; where they pride themselves in providing exceptional customer service! Join a growing team and share your expertise and ideas as a Customer Representative today! #buildyourfuture

Job Summary:
Support Contact Center daily operations for the Business to Consumer team. This includes handling customer inquiries, sales order maintenance needs and problem resolution. The Contact Center team member communicates with customers via various channels using designated ERP, operating systems and web-based tools. The candidate should possess the ability to research answers using multiple resources to satisfy customer inquiries in a timely manner. This individual must demonstrate proficiency in written and verbal communications, possess a broad working knowledge our clients product line along with the ability to utilize and adapt to Contact Center technology

Responsibilities:
· Effectively handle all email, web and fax transactions to ensure customer/consumer satisfaction by supporting the clients Key Performance Indicator-s (KPIs). KPIs measured will include abandonment rate and answer time.
· Act as a liaison with sales personnel, distributors, and service personnel to meet and exceed customer expectations.
· Consistently improve and manage customer communication flow on promotions and product information.
· Update, maintain, and analyze customer account profiles.
· Be an involved business partner. Take ownership while exercising good judgment and propensity to effect change.
· Maintain working knowledge of all company products, services, and promotions. .

Knowledge, Skills, Abilities and Competencies:
Strong Customer Service Skills
Excellent Communication Skills
Measuring/basic math skills
Hand Tool knowledge
Power Tool knowledge


Requirements

· Associate Degree or BA/BS preferred. Will consider those presently enrolled and attending an accredited program.
· Minimum of 1 year experience with customer service (call center preferred).


Highlights

- Long term positions

As a Kelly Services employee you will have access to the following:
- Service bonus plan
- Holiday pay plan
- Weekly electronic pay options
- Free online training campus
- Corporate discounts

Why Kelly®?

At Kelly Services®, we work with the best. Our clients include 95 of the Fortune 100 companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly.

About Kelly Services®

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter.

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.

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