Experienced Call Center Representative - Downtown Minneapolis

Job Description

Kelly Services is hiring an experienced Call Center Representative for our healthcare client in Minneapolis!

Interested? Apply to this posting or call our Recruiters at 952-881-4020.

Hours: 8am-4:30pm, Monday-Friday
Pay: $20.00 - $21.00/hr

- Acts as the primary first point of contact for Leave of Absence In-Take, general Leave of Absence questions and claims problem solving triage.
- Enters FMLA/STD application information accurately into the claims management system.
- Educate and inform the caller about documentation required to process a claim, required time frames, payment information, and claim status.
- Educates callers regarding how benefits, Accruals, cobra, LTD and IP will apply while on a Leave of Absence.
- Determine FMLA/Leave Policy eligibility.
- Compile and send appropriate materials, kits, forms, etc. to employees, managers and HR departments, updating the system as necessary.
- Perform daily administrative duties to include copying, printing, collating, and faxing.


- High school or equivalent required
- 1+ years HR experience preferred in any of the following: Health and Welfare Benefits, payroll or Leave of Absence.
- 5+ years of Customer service required/capable telephone skills
- Ability to work independently
- Ability to navigate a computerized system
- Strong Computer skills: MS Office and PeopleSoft, Service Now
- Creative and logical problem solving

Why Kelly®?

At Kelly Services®, we work with the best. Our clients include 95 of the Fortune 100 companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly.

About Kelly Services®

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter.

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.

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