Help Desk Tier 1

Title:                        Fulfillment Support Center Analyst

Job Description:

Resolves incoming fulfillment service requests and performs incoming ticket triage. Provides an accurate record of each service request in the service management system. Resolves requests using the Knowledge Management System and assigns issues and requests to the appropriate support groups as needed. Escalates complex requests to next level Support Center analyst. Follow procedures according to service level commitments. Use remote control tools to assist end users.

Minimum Requirements:

Minimum 1 year technical support experience. Degree(s) may be substituted for experience. Excellent communication and customer service skills. Proficient in support of desktop hardware, software, and peripherals in a networked environment. Experience with Microsoft Office products and VPN. Industry standard technical certification (A+, Microsoft or Apple) or a Support Center Analyst certification is preferred.

Why Kelly®?

With Kelly, you’ll have direct connections to leading IT organizations in the best companies around the globe—offering you the chance to work on some of today’s most intriguing, innovative and high-visibility projects. In a field where change is the only constant, our connections and opportunities will help you take your career exactly where you want to go. We work with 90 of the Fortune 100™ companies companies and found opportunities for more than 8,600 IT professionals last year. Let us help advance your career today.

About Kelly®

At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.

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