Help Desk Tier 1

Title:                        Fulfillment Support Center Analyst

Job Description:

Resolves incoming fulfillment service requests and performs incoming ticket triage. Provides an accurate record of each service request in the service management system. Resolves requests using the Knowledge Management System and assigns issues and requests to the appropriate support groups as needed. Escalates complex requests to next level Support Center analyst. Follow procedures according to service level commitments. Use remote control tools to assist end users.

Minimum Requirements:

Minimum 1 year technical support experience. Degree(s) may be substituted for experience. Excellent communication and customer service skills. Proficient in support of desktop hardware, software, and peripherals in a networked environment. Experience with Microsoft Office products and VPN. Industry standard technical certification (A+, Microsoft or Apple) or a Support Center Analyst certification is preferred.

Why Kelly®?

With Kelly, you’ll have direct connections to leading IT organizations in the best companies around the globe—offering you the chance to work on some of today’s most intriguing, innovative and high- visibility projects. In a field where change is the only constant, our connections and opportunities will help you take your career exactly where you want to go. We work with 95 of the Fortune 100™ companies, and more than 3,000 IT hiring managers turn to us each year to access the best talent: people like you.

Last year we found 8,000 opportunities for IT professionals. Let us help advance your career today.

About Kelly Services®

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit and connect with us on Facebook, LinkedIn and Twitter.

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.

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