Sr. Account Manager - Clinical Diagnostics, North/South Carolina


Account Manager / Sr. Account Manager - Clinical Diagnostics, Charlotte / Raleigh / Durham, NC

Territory:  North Carolina & South Carolina

Scope of position:  The Account Manager is primarily responsible for achieving the financial objectives of an assigned territory by effectively implementing company's sales and marketing strategies to grow test volume and revenue. Specifically, the Account Manager will be responsible for expanding business in existing Accounts and securing business from new accounts.

Essential Duties and Responsibilities:

  • Account Manager: Attainment: 
    • Achieve 100% of sales quotas for assigned  territory 
    • Territory Management:
      • Analyze information and data to develop a territory plan to achieve financial objectives --  maximizing call schedules, targeting, and appropriate company and test positioning 
      • Travel, including overnights as needed, to effectively cover geographical territory responsibility
      • Organize, prioritize and perform sales activities which must adhere to business needs and objectives set annually by Sales Management and will include territory routing, call activity and pre-call planning goals. 
  •  Selling: 
    • Work with manager to develop and implement a territory and strategic sales plan involving multiple stakeholders in the growth of the company product portfolio. 
    • Responsible for maintaining and growing the base revenue stream and insuring client satisfaction through consistent and ongoing client contact 
    • Calls on prospective clients to create demand, communicate medical, clinical and patient outcome benefits, deliver product information, prepare quotes and proposals within company guidelines 
    • Promptly and efficiently move a client through the sales process from cold call to close and follow-through 
    • Effectively prepare and deliver formal sales presentations to clients; 
    • Follow through after the close to ensure appropriate sales processes are in place to maximize test volume from an account and to ensure timely payment from account 
    • Conduct client business reviews, as dictated by annual goals, throughout the year to retain and grow client business 
    • Develop and maintain an effective/professional working relationship with external customers and internal colleagues to provide the best service possible  
    • Represent department and organization professionally and favorably and in accordance with established Company standards and associate attributes at all times 
  • Administration: 
    • Perform routine weekly & monthly administrative duties by established due dates 
    • Enter call notes into asap but no later than Monday of the following week the call was made 
    • Update sales opportunities indicating close date, staging, products/revenue for weekly department meeting 
    • Submit expense reports within 30 days of being incurred - Complete Media Lab and other assigned departmental training 
    • Performance Expectations: 
    • Other duties as assigned by management 

Senior Account Manager - Fully meets the responsibilities of Account Manager plus the following: 

  • Independently develop and implement territory strategy  
  • Mentor/coach other Account Managers 
  • Assist with training sessions for sales team members 
  • Assist marketing dept. with research opportunities, data collection, customer reviews and promotion development 

Job Requirements:
Account Manager 

  • Bachelor's Degree required, BS degree in the Sciences, Business Administration or Marketing preferred 
  • 0 - 3 years of direct sales experience, laboratory services or medical sales experience is preferred 
  • Ability to travel up to 80% 
  • Customer service focused and professional attitude 
  • Ability to solve problems, prioritize and multi-task  
  • Goal oriented, with excellent time management and organizational skills 
  • Excellent interpersonal skills, with ability to interact effectively and work efficiently with people at all levels in an organization 
  • Excellent verbal & written communication skills 
  • Keenly attentive to detail 
  • Ability to keep sensitive information confidential 
  • High level of proficiency with PC based software programs, specifically Microsoft Excel,, iPad and associated apps 

Senior Account Manager - Fully meets the qualifications of Level I plus the following: 

  • 2+ direct sales experience required 
  • 2 years territory goal achievement in last 3 years 
  • Work with minimum supervision on highly complex projects  
  • *Exceptions to these qualifications must be pre-approved by hiring manager and HR. 

Physical Requirements:

  • Physical dexterity sufficient to use hands, arms, and shoulders repetitively to operate a keyboard and other office equipment, use a telephone, access file cabinets and other items stored at various levels, including overhead 
  • Ability to speak and hear well enough to communicate clearly and understandably with sufficient volume to ensure an accurate exchange of information in normal conversational distance, over the telephone, and in a group setting - Ability to continuously operate a personal computer for extended periods of time (4 or more hours) 
  • Mental acuity sufficient to collect and interpret data, evaluate, reason, define problems, establish facts, draw valid conclusions, make valid judgments and decisions 
  • Ability to travel up to 80% 

Why Kelly®?

With Kelly, you’ll have access to some of the world’s highest regarded scientific organizations—providing you with opportunities to work on today’s most challenging, research-intensive, and relevant projects. Our connections can lead you to innovative scientific pursuits you’ll be proud to help advance. We work with 90 of the Fortune 100 companies and found opportunities for more than 10,000 scientific professionals last year.

You pursued a career in science to fuel your quest for knowledge and your desire to make the world a better place. Let Kelly fuel your career—connect with us today.

About Kelly®

At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.

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