Benefit Customer Representative

Customer Service Rep - FOND DU LAC, WI

Stable work through the holidays!! Kelly Services is currently seeking several  Benefits Customer Representative for one of our top clients in Fond Du Lac, WI

Pay Rate: $15.50/Hr 
Schedule: Monday through Friday / 8am - 8pm (8 hour shift)
 / Some Saturdays may be required through the months of October- March
Training hours are 9:30-6pm 
Duration: 3-6 montths depending or longer on need and individual work ethic
Anticipated start/end date: November 2019

DUTIES

  • Inbound automated call center CSR providing support to Medicare Advantage members. Medicare advantage customer service – inbound production work. 
  • Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims. 
  • Analyzes problems and provides information/solutions. 
  • Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database. 
  • Thoroughly documents inquiry outcomes for accurate tracking and analysis. 
  • Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner. 
  • Researches and analyzes data to address operational challenges and customer service issues
  • Will be helping primarily with people from the GA or FL area or potentially anyone from across US. Retired employees with insurance benefits from the state. 
  • Ideally looking for candidates with call center experience – CSR work over the phone. 
  • Empathize, probe callers, and problem solve. First call resolution.

EDUCATION/EXPERIENCE

  • High School Diploma/ GED
  • 6 months - 2 years call center experience
  • Previous healthcare experience a plus
  • Proficient with Microsoft Office products
  • Excellent and clear communication skills - both verbal/written. 

Why Kelly?
At Kelly Services®, we work with the best. Our clients include 99 of the Fortune 100™ companies, and more than 70,000 hiring managers rely on Kelly® annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly.
As a Kelly Services candidate you will have access to numerous perks, including:

  • Exposure to a variety of career opportunities as a result of our expansive network of client companies  
  • Career guides, information and tools to help you successfully position yourself throughout every stage of your career
  • Access to more than 3,000 online training courses through our Kelly Learning Center
  • Weekly pay and service bonus plans
  • Group- rate insurance options available immediately upon hire*

Let us help advance your career today.
*Available for purchase and administered by a designated third-party vendor
Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, and Gender Identity, and is committed to employing a diverse workforce.

 

Why Kelly®?

As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work—just ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

About Kelly®

At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.

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