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Call Center Customer Service Representative

Job Description

Healthcare Call Center Customer Service Representative (Inbound) - Clearwater, FL

Kelly Services is recruiting for Healthcare Call Center Customer Service Reps (Inbound) to work at a Medical Supply company in Clearwater, FL. You will provide telephone support to customers regarding reorders of medical supplies.

***Work hours are: Monday thru Friday from 9am - 6pm and 10am - 7pm. Candidates must be available for both shifts.
Pay is $15.00 per hour. This is a temp to perm opportunity.***

Responsibilities Include:

- Inbound calling assisting customers on reorders for Durable Medical Equipment.
- Making outbound calls to update customer information into database, i.e., insurance, demographics, etc.
- Obtains and process authorizations for reorders
- Resolve patient issues and ensures accurate reorder processing via phone, document processing, medical record validation, CRM research, cross-functional collaboration, etc.
- Ensures patients have all required medical documentation to permit billing of services as assigned
- Maximizes patient base through retention efforts and cross-selling via phone
- Audits configuration of supplies based on supporting documentation, formulary requirements and manufacturer capabilities.
- Maintains a strong understanding of medical documentation, Insurance requirements and company procedures.


Job Requirements:
- Minimum High School diploma or GED equivalent.
- One year of customer service experience in a call center preferred.
- Proficient computer literacy to include strong keyboarding and ability to key data accurately while maintaining strong listening skills.
- Position may require evening and weekend availability
- Strong attention to detail, multi-tasking, communication, and organizational skills are essential
- Exceptional phone and email etiquette
- Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department.

Required Education:
- High School/G.E.D

***Work hours are: Monday thru Friday from 9am - 6pm and 10am - 7pm. Candidates must be available for both shifts.
Pay is $15.00 per hour. This is a temp to perm opportunity.***


As a Kelly employee, you-ll have access to world-class perks, including:
- Kelly-sponsored Affordable Care Act health care coverage available to eligible employees
- Group insurance options*
- Service bonus plan
- Holiday pay plan
- Weekly electronic pay options
- Online training campus that provides more than 3,000 free courses to help improve and develop skills
- Exclusive online employee community
- Employee assistance program available at no cost
- Corporate discounts
- Transportation Spending Accounts
- Offered and administered by Leslie & Associates. These plans are not sponsored by Kelly Services.

If you are looking to advance your career, you can apply directly to this posting or by emailing your resume to

Why Kelly®?

As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work—just ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

About Kelly®

At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.

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