Job DescriptionKelly Services is recruiting for a Temp to Hire Customer Service Patient Services Coordinator in Morgantown, WV.
Provide consistent customer service support to all stakeholders for the assigned program(s)
Specific Job Duties:
-Handle inbound and outbound contacts from various sources (patients, healthcare providers, etc.) related to a specific program, as applicable.
-Provide consistent customer service support to all stakeholders for the assigned program/s.
-Working knowledge of program guidelines, medication, or disease being referenced in call scripts.
-Conduct communication through various channels (phone, fax, email) to retrieve data or to address discrepancies in data received.
-Complete full follow-up with regards to missing information from stakeholders, including data entry process, as applicable, documentation, and safety reporting per program guidelines.
-Identify, report, and document safety events, product complaints, and/or medical information requests according to the program guidelines.
-Apply corrections and/or updates in the secured program application/s and appropriate documents that have been identified through data verification or follow-up calls.
-Escalate potential concerns or issues that require management-s immediate attention and provide a summary with appropriate detail to his/her direct supervisor.
-Document all communications in the appropriate application contact log in an accurate, concise, and timely manner.
-Ensure all assigned project tasks are completed.
-Provide new and/or updated training materials as needed.
-Review documents for program standards and take appropriate action.
-Ensure data entry, filing, and data confirmation are completed accurately and in a timely manner, as applicable.
-High School Graduate; some college preferred
-Medical experience is preferred
-Customer service experience required
-2-3 years of relevant experience
-Proficient in multitasking and ability to prioritize tasks
-Proficiency with personal computers including Microsoft Office
-Ability to work on complex programs or multiple programs at the same time requiring critical thought processing
-Ability to work a flexible schedule that could include 24/7 on call coverage shifts
*High School Diploma a must, some college preferred
*Customer Service experience a must, 2-3 year experience
*Proficient in multitasking
*Proficient with Microsoft Office
*Ability to work a flexible schedule that could include 24/7 on call coverage shifts.
*Never a Fee
*Temp to Hire
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At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.
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