Urgent Need!!- Benefits Customer Service Rep- Minneapolis, MN

Kelly Services is seeking Benefits Customer Service Representatives for a leading global advisory, broking and solutions company in Minneapolis, MN.
 
Job Title: Benefit Customer Service Representative
Location: Minneapolis, MN, 55437-3837
Length: 4 months (possibility of extension / conversion to perm)
Pay Rate: $17.50/HR or $18.00/HR if fully bilingual in Spanish
Hours: Monday to Friday - 8am-7pm (Should have flexibility to work any 8-hour shift in this time slot)

Position Overview: Provide customer service support for client pension and/or health and welfare plans using web-based systems for tracking, information gathering and troubleshooting issues.

Key Responsibilities 
Provide a high level of customer service support when handling customers’ questions/complaints in respect to defined benefit pension and/or health and welfare plans. 
• Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations (responding in a respectful, accurate, timely manner, consistently meeting commitments) 
• Demonstrate flexibility to customize customer service approach to meet all types of member communication styles and personalities 
The Requirements 
• Excellent ability to communicate effectively using the English language in a customer service setting, including verbal and written communication skills 
• Minimum 1-2 years’ experience in a customer service setting, at least 2-3 years is preferred 
• Proficiency in the use of Microsoft Office programs (specifically Outlook, Excel and Word) 
• Ability to work in a team environment 

If this position may be of interest to you, please email me back at somp767@kellyservices.com (with your most up to date resume in word format, for further consideration) and advise the best time and number at which you can be reached.
If not for yourself, feel free to share this opportunity within your network! 

Thank you, 
Soma Patanaik 
Professional Technical Recruiter 
Kelly Services, Inc. 
somp767@kellyservices.com
kellyservices.com 

 

Why Kelly®?

As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work—just ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

About Kelly®

At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.

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