Kelly Services is seeking Technical Support / Call Center Representatives for a leading commercial data and analytics company in Austin, TX.
Job Title: Technical Support / Call Center Representatives
Location: Austin TX
Type: Contract (W2)
Length: 4-6 months
Pay Rate - $15/HR
We are an inbound team for a govt. account. Our primary function is to solely assist customers with either applying for a new account or updating their existing account.
- Provides remote and on-site support to user base, including clients, customers and partners.
- Take support calls and log issues into problem management system.
- Diagnoses basic hardware and software problems by phone or email.
- Responds to customer inquiries and answers customer's basic questions.
- Assists clients via research and problem solving.
- Refers more complex questions to appropriate subject matter expert.
*** If this position may be of interest to you, please email me back at email@example.com (with your most up to date resume, for further consideration) and advise the best time and number at which you can be reached. If not for yourself, feel free to share this opportunity within your network! ***
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By partnering with Kelly® IT, you’ll have direct connections to top companies around the globe—giving you the chance to put your tech skills to work on some of today’s most intriguing, innovative, and high-visibility projects. In a world where change is the only constant, our unparalleled connections and IT market expertise help you take your skills exactly where you want to go. We’re here to help you gain experience, keep learning, and move your career forward.
At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.
Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.