Desktop Support Analyst- Tier II

  • Troubleshoots technical computing problems and provides end-user support and problem ticket resolution for internal users.
  • Handles end-user requests for hardware and software for supported clients in the environment.
  • Updates assigned problem tickets and service requests.
  • Escalates problems and requests as appropriate.
  • Tracks and maintains site documentation, configurations, and maintenance. Completes special assignments and project work as needed.
  • May contribute to desktop/laptop software evaluations and upgrades.
  • May interface with third party vendors to resolve certain hardware/software problems.

 

Job Level Specifications:

  • Intermediate knowledge of technical principles, concepts and standards acquired via academic instruction and/or relevant work experience of substantially the same level.
  • Develops solutions to defined tasks, typical computing problems and projects appropriate in scope and complexity; may be solved by the application of specialized technical knowledge, concepts or theories.
  • Work is usually performed independently and requires the exercise of judgment and discretion.
  • Receives initial direction and work may be reviewed for accuracy and quality.
  • Interacts mostly with immediate management, project leaders and other professionals within the department or function.

Qualifications:

Work Experience:

  • 3 to 5 years of relevant IT work experience in an enterprise-level environment

Education and Certification(s):

  • Bachelor's degree or equivalent experience.

For an immediate response, email resume to craig.penn@kellyit.com

Why Kelly®?

With Kelly, you’ll have direct connections to leading IT organizations in the best companies around the globe—offering you the chance to work on some of today’s most intriguing, innovative and high-visibility projects. In a field where change is the only constant, our connections and opportunities will help you take your career exactly where you want to go. We work with 90 of the Fortune 100™ companies companies and found opportunities for more than 8,600 IT professionals last year. Let us help advance your career today.

About Kelly®

At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.

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