IT Business Analyst Opportunity Kalamazoo, MI

Kelly Services is seeking an  IT Business Analyst/ IT Sales Support Analyst for a leading medical devices company located in Kalamazoo, MI.
Below is the job description-
Job Title: IT Sales Support Analyst/ IT Business Analyst
Pay rate: $35 - $41 per hour
Location: Kalamazoo, MI, 49001
Type: W2 Contract ONLY
Length: 12 months

Manages all aspects of internal sales support including but not limited to answering inquiries via phone and e-mail, reporting/driving root cause resolution on reported issues with sales tools (SFDC, CPQ, Reporting), and using customer (sales) input to submit and champion improvement opportunities.

Must be able to handle requests of varying degrees of complexity related to business process and sales tools. Successful candidates will be able to demonstrate strong communications and interpersonal skills. Responsibilities: • Support internal user inquiries (Customer Service)

• Analyze data and draw conclusions (Problem Solving)

• Manage Internal Communications (Professional Communication)

• Train end users in use of supported platforms (End User Training)

• Take feedback and define new user requirements (Governance)

• Work with manage service partners to deliver requirements (Cross Functional Coordination)

Required Skills:

• Investigation and Troubleshooting

• Proficient in Microsoft Excel and has experience with Pivot Tables, V-look up, and basic excel functions.

• Clear Professional Communication

• General IT knowledge Optional Skills (Any a Plus):

• SFDC Business Administration

• CPQ Business Administration

• Callidus Business Administration

• Reporting and Analytics Skills – PowerBI

Preferred Experience

• 4+ years Customer service experience

• 2+ years IT Support or Business Analyst Roles

Important information:

This position is recruited for by a remote Kelly office, not your local Kelly branch. Please submit your resume to be considered for this position.

If this position may be interested to you, please email me back at (with your most up to date resume in word format) and advise the best time and number at which you can be reached.

"Use this link to chat with a recruiter now-" (8:00 AM – 5:00 PM CST)


Soma Patanaik

Professional Technical Recruiter

Kelly Services, Inc


Why Kelly®?

With Kelly, you’ll have direct connections to leading IT organizations in the best companies around the globe—offering you the chance to work on some of today’s most intriguing, innovative and high-visibility projects. In a field where change is the only constant, our connections and opportunities will help you take your career exactly where you want to go. We work with 90 of the Fortune 100™ companies companies and found opportunities for more than 8,600 IT professionals last year. Let us help advance your career today.

About Kelly®

At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.

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