Urgent Need! Customer Service Representative - Holtsville, NY

Kelly Services is currently seeking multiple Customer Service Representatives for one of our top clients in Holtsville, NY! As a Customer Service Representative, you will provide front-line customer service support via phone to all internal and external customers. 

***Recent grads welcome to apply! Preferably with a technical background. ***

QUESTION?? Chat Livehttps://flashrecruit.com/user/SomaPatanaik" (8:00 AM – 5:00 PM CST) 

Availability to choose your preferred shift!

1st shift: 7:00am - 3:00pm 

2nd shift: 3:00pm - 11:00pm 

3rd shift: 11:00pm - 7:00am

Pay Rate: $16.00 per hr

Length: 3 months (Contract W2)

CSR's will work part time (16 hours) till New Year’s Eve

  • 1st two weeks of January is required – need the bulk of the CSR’s during that time
  • Weekends/Sundays – required
  • HAVE TO WORK NEW YEAR’S DAY - MANDATORY

Help desk is closed on Christmas and half day on Christmas Eve, Help Desk is OPEN on 1/1/19, so they must work. New Year’s Eve is a pretty light schedule.

Responsibilities

  • Provides assistance to customers during all phases of the inventory process.
  • Assists customers with their questions about how to set-up and operate our equipment to successfully conduct their inventories.
  • Maintains appropriate response times and abandon rates as defined in the department’s goals.
  • Coordinates internal operational activities to ensure each order/request is processed in a timely manner as agreed to with customer.
  • Serves as a liaison to assist client care teammates, account managers, IT and operations staff at all levels to support the needs of the customers.
  • Prepares and enters required client information/requests into department’s database to document customer interaction and resolution.
  • Obtains a working knowledge of product functionality/ performance and troubleshooting methodologies to assist clients when they call in for assistance.
  • Maintains a working knowledge of the computer programs currently in use in the department.
  • Performs other duties as assigned.

Qualifications:

  • Light IT background preferred.
  • Some prior customer service experiences a must.
  • Excellent communications skills.
  • Computer literate; exposure to Windows environment.

Important information:

This position is recruited for by a remote Kelly office, not your local Kelly branch. Please submit your resume to be considered for this position.

If this position may be interested to you, please email me back at somp767@kellyservices.com (with your most up to date resume in word format) and advise the best time and number at which you can be reached.

 

Thanks

Soma Patanaik

Professional Technical Recruiter

Kelly Services, Inc

Somp767@kellyservices.com

Ph no- 630-270-7630

 

 

 

 

 

Why Kelly®?

With Kelly, you’ll have direct connections to leading IT organizations in the best companies around the globe—offering you the chance to work on some of today’s most intriguing, innovative and high-visibility projects. In a field where change is the only constant, our connections and opportunities will help you take your career exactly where you want to go. We work with 90 of the Fortune 100™ companies companies and found opportunities for more than 8,600 IT professionals last year. Let us help advance your career today.

About Kelly®

At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.

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