IT Support Analyst

IT Support Analyst

New Brunswick, NJ 08901

Key Responsibilities:

  • Analyze the characteristics of diagnostic tools for the American market in order to identify and report to the technical department the aspects to be improved
  • Collect, analyze, test and filter the feedback from the market and report it to the technical department
  • Collaborate with the Technical Department to develop the product on the US market, according to a development plan agreed with the branch manager
  • Proven experience in providing Service Desk environment
  • Working knowledge of help desk software and networking concepts.
  • Basic Active Directory Knowledge such as creating user accounts, resetting passwords, and creating groups.
  • Proficiency with computer and internet applications: Basic database usage, TCP/IP configurations, VPN, troubleshooting viruses and malware, managing system accesses/password resets, etc.
  • Knowledge of Microsoft based operating systems with an emphasis on Windows 7, 8, and 10, Office 2010 and 2013.
  • Experience using and troubleshooting MS Outlook within a network environment while providing customer service.


  • Ability to use diagnostic tools preferably multi-brand tools
  • Knowledge in using diagnostic testers and computer
  • Interest of the American automotive market

Why Kelly®?

With Kelly, you’ll have direct connections to leading IT organizations in the best companies around the globe—offering you the chance to work on some of today’s most intriguing, innovative and high-visibility projects. In a field where change is the only constant, our connections and opportunities will help you take your career exactly where you want to go. We work with 90 of the Fortune 100™ companies companies and found opportunities for more than 8,600 IT professionals last year. Let us help advance your career today.

About Kelly®

At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.

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