Customer Care Representative (Bilingual) - Houston, TX

Kelly Services connects talented professionals with opportunities to advance their careers. We currently have an exciting opportunity available as an Bilingual Customer Care Representative located in the Houston, TX areaOpportunity is with an industry leading insurance company!

  • Title: Bilingual Customer Care Representative
  • Duration: 6+ month assignment! (possible temp to hire)
  • Location: Houston, TX
  • Pay Rate: $17.00
  • Shift: Must be available to work: 10:30 am – 7 pm | 11:00 am – 7:30 pm | 11:30 am – 8 pm

Important Note: This position is recruited for by a remote Kelly Services office, not your local Kelly branch. Please send your resume and contact Katie Lake (katl910@kellyservices.com) for immediate consideration.

Job Description:

Responsible for successfully completing the required basic training. Able to perform basic job functions with help from co-workers, specialists and managers on non-basic issues. Training schedule will be 9:30 am to 6 pm, for 6 - 8 weeks.

Essential Duties and Responsibilities:

  • Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.
  • Analyzes problems and provides information/solutions.
  • Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database.
  • Thoroughly documents inquiry outcomes for accurate tracking and analysis.
  • Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
  • Researches and analyzes data to address operational challenges and customer service issues.
  • Provides external and internal customers with requested information.
  • Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature.
  • Uses computerized systems for tracking, information gathering and troubleshooting.

Education / Experience:

  • Requires limited knowledge of company services, products, insurance benefits, provider contracts and claims.
  • Seeks, understands and responds to the needs and expectations of internal and external customers.
  • Required to meet department goals.
  • Requires a HS diploma or equivalent; up to 1 year of previous experience in an automated customer service environment; or any combination of education and experience, which would provide an equivalent background.
  • Bilingual Spanish or multi-language skills required.
  • Must be able to pass a validated language assessment/test.

Why Kelly?

  • As a Kelly Services employee, you will have access to numerous perks, including:
    • Exposure to a variety of career opportunities as a result of our expansive network of client companies
    • A competitive hourly pay rate with weekly checks
    • Access to newly expanded Medical Plan options
    • Online continuing education via the Kelly Learning Center
    • Several employee discounts
    • And more!

Why Kelly®?

As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work—just ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

About Kelly®

At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.

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