ServiceNow Developer

Kelly IT has an opportunity for ServiceNow Developer!

- Codes and performs unit and integration testing of software to ensure proper and efficient execution and adherence to business and technical requirements
- Codes, tests, and debugs new software or makes enhancements to existing software
- Writes programs according to specifications from higher level staff or business analysts
- Develops technical documentation
- Resolves in a timely manner problems that arise with existing production applications to ensure the efficient and proper functioning of application components
- Collaborates with technical staff to learn and understand software problems
- Generates a variety of complex and periodic reports and/or data through database management, data administration and data extraction techniques
- Provides general system users and management with system analysis and feedback
- Influences system design by identifying and recommending design and requirements needs for software enhancements
- Mentors and coaches less experienced staff
- Maximizes the efficiency of the various software systems by implementing, monitoring, testing and auditing new software programs
- Analyzes and resolves computer related problems by coordinating with inâ??house personnel to diagnose and fix operational difficulty, as well as consulting, advising and training on specialized features and functions
- Follows established configuration/change control processes
- ServiceNow development - CSM, ITSM, Portal, Service Request, Service Catalog, Asset Management and Survey
- Troubleshoot daily ITSM incidents reported
- Support Scripting
- Develop Catalog workflow requirements needed
- Maintain Organizational and User Profile Data
- Administrative activities as needed


-BA/BS in Information Technology, Computer Science, related field or equivalent work experience.
- Advanced capability in software construction, testing, infrastructure, configuration and operating standards
- Advanced corporate knowledge, and understands how a change would affect multiple applications
- Advanced ability to make recommendations/decisions in application and program design, standards and program enhancements
- Advanced ability to utilize system traces and debugging tools for problem/issue resolution
- Advanced ability to analyze and model business functions, processes and information flow within or between systems
- Advanced ability to provide guidance and mentoring on programming practices and techniques to individuals and crossâ??functional teams
- Advanced knowledge of software design, construction, programming trends, programming and scripting languages in multiple application and data management systems
- Advanced ability to work with users at all levels to define system requirements, design and system topologies to meet operational needs and system performance objectives
- 5 plus years’ experience with major DBMS
- 5 plus years’ experience with coding, testing and design
- 5 plus years’ experience with software development methodologies


ServiceNow (5 yrs exp minimum)
ITIL V3 certification preferred
Expertise in ServiceNow Development Administration
Expertise in Server/Client side scripting
Experience in Self Service Portal development
Expertise in Service Catalog and Request Fulfillment workflow development
Expertise in UI Policy development
Experience administering a ServiceNow instance including the delegation of groups, workflows, business rules, UI pages, UI actions, UI policies, ACLs, catalog items and updates of all other existing solutions requiring revisions
Experience implementing ITIL/IT Service Management processes (Incident, Problem, Change, Survey, Request, Portal, CSM)
StartNow - Story/Defect methodology
Experience contributing to Knowledge Base
Expert in MS Office 2010, including Word, PowerPoint, Excel, Project and Visio
Team Player
Works well with limited supervision based on established processes
Demonstrated ability to work well in a Team Environment
Experience implementing other ITIL/IT Service Management processes (ITBM & GRC) is desired
Experience administering custom Remedy application an added plus

• Ability to work well under minimal supervision.
• Strong team-oriented interpersonal skills, with the ability to interface effectively with a broad range of people and roles, including vendors and IT-business personnel.
• Strong written and verbal communication skills.
• Strong customer/client focus, with the ability to manage expectations appropriately, provide a superior customer/client experience and build long-term relationships.


Please visit the Kelly Career Network for more opportunities!

Kelly IT Services is a leading IT staffing firm, providing employers with the best candidates & job-seekers with IT career opportunities.

Why Kelly®?

With Kelly, you’ll have direct connections to leading IT organizations in the best companies around the globe—offering you the chance to work on some of today’s most intriguing, innovative and high-visibility projects. In a field where change is the only constant, our connections and opportunities will help you take your career exactly where you want to go. We work with 90 of the Fortune 100™ companies companies and found opportunities for more than 8,600 IT professionals last year. Let us help advance your career today.

About Kelly®

At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.

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