Dispatch Coordinator East Houston 16.00/HR FLUENT IN SPANISH

Job Description

Kelly Services has been providing outstanding employment opportunities to the most talented individuals in the marketplace for more than 70 years. We are proud to offer a Temp to Hire position as a Dispatch Coordinator. Below are the daily duties:
Answer incoming phone calls as it relates to transportation customers. - Maintain notes in FileMaker for all customers from phone calls or driver reports. - Answer calls from drivers as it relates to their service stops. - Check in all paperwork from the drivers to ensure all manifest have been turned in and completed. - Compare manifest to jobs dispatched in FileMaker to ensure all jobs dispatched have a manifest for them. - Track and manage unsigned manifest. - Log in COD payments from drivers when they turn in their manifest. - Assist dispatcher in contacting customers to confirm scheduled service and that payment will be available upon arrival. These calls are to be noted in FileMaker of who you talked to along with the date / time. - Confirm scheduled customers don-t have an open balance before dispatching them. - Every Monday, update FileMaker with collection changes. - Track driver productivity, including GPS movement; to be reported every Monday to Manager. - Track and monitor customer cancellations; inform Manager immediately. - Manifest report due by the 15th of every month. - Provide immediate support to Dispatcher. - Be able to address service team needs in a timely fashion. - Other duties as assigned


Requirements

Excellent Customer Service skills
Must be fluent in Spanish
MS Office


Highlights

- Kelly-sponsored Affordable Care Act health care coverage available for eligible employees
- Group medical, prescription, vision, dental, life, and short-term disability insurance options that are available for purchase-and the coverage is portable*
- Service bonus plan
- Holiday pay plan
- Weekly electronic pay options
- Free online training campus available
- Exclusive online employee community
- Employee assistance program (EAP) available at no cost
- Corporate discounts
- Transportation spending accounts

Why Kelly®?

As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work—just ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

About Kelly®

At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.

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