Service Advisor - Northeast Houston, TX

Job Description

Kelly Services is now hiring for a Service Advisor in Northeast Houston paying $20 per hour plus overtime!

Job Summary

Provide key customer contact to promote quality customer service and increase business within the branch location.

Key Responsibilities
- Act as primary liaison with customers to provide quotes and schedule work in the shop.
- Ensure that service processes are followed.
- Resolve customer concerns in connection with either customer or distributorship warranties.
- Have working knowledge of warranty alerts, product updates, and all other product information. Use suggestive selling techniques to promote the sale of service specials and recommend preventative maintenance.
- Assess customer's needs, gather pertinent information, and open work orders.
- Interface with customers to answer service questions both over the phone and in person.
- Close repair orders as needed.
- Contact service customers and inform them of open schedules to increase shop business.
- Promote the overall appearance of the shop by maintaining a clean and orderly department. Ensure the professionalism of service department employees to project total quality and customer-led mindset.
- Assist in the scheduling of shop job assignments.
- Supervise flow of business process.
- Complete repair job including material and labor pricing, invoicing, and collecting from the customer. Determine specific warranty/policy coverage.
- Collect from cash customers and be able to explain invoice if necessary.


Qualifications and Competencies
- High school diploma/GED or relevant experience.
- Must possess superior interpersonal and excellent customer service skills.
- Strong computer skills.
- Ability to read, understand, and interpret all service manual topic, parts manuals, warranty alerts, campaigns, SRT manuals and Quick Serve on-line.
- Be able to instruct and assist technicians with this information.
- Must possess leadership qualities and self-motivation.
- Familiar with customer products and applications.
- Legible handwriting.
- Must have knowledge of warranty policies.
- Knowledge of BMS system.


Kelly-sponsored Affordable Care Act health care coverage available to eligible employees
Group insurance options*
Service bonus plan
Holiday pay plan
Weekly electronic pay options
Online training campus that provides more than 3,000 free courses to help improve and develop skills
Exclusive online employee community
Employee assistance program available at no cost
Corporate discounts
Transportation Spending Accounts
Offered and administered by Leslie & Associates. These plans are not sponsored by Kelly Services.

Why Kelly®?

As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work—just ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

About Kelly®

At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.

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