Call Center Representatives - Multiple Openings in Dover, NH

Job Description

In partnership with our client, an industry leader in standards-based educational assessments, we are seeking experienced Call Center Representatives for multiple contract opportunities in Dover, NH. Positions start on February 17th! In this position, you will be responsible for the following:

- Responding to incoming customer inquiries, attempting first contact resolution and following escalation procedures as needed.
- Applying intermediate knowledge of contract specific assessments to address customer inquiries.
- Applying basic application and software troubleshooting skills for different devices, operating systems, browsers, and download and installation of software.
- Logging customer calls into the ticketing system.

2 shifts available:
- Monday - Friday, day shift (hours start as early as 7am and end as late as 5pm) - pay rate $15.00/hour
- Monday - Friday, night shit (6pm - 2:30am) - pay rate $18.00/hour

Business casual dress
Great work environment
Paid Training


Requirements

- Ability to respond to high call volume in a high stake, high pressure environment.
- Strong written and verbal communication and listening skills.
- Ability to work in a team environment, communicate effectively with others, and express ideas.
- Ability to multi-task, manage multiple workloads, take accountability, and deliver results to meet competing priorities.
- Basic technical aptitude to learn and support multiple devices, operating systems, browsers, products and applications, and downloading and installing software.
- Experience working in a call center environment


Highlights

Apply today for immediate consideration

Why Kelly®?

As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work—just ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

About Kelly®

At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.

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