Responsible for routine planning, coordinating, controlling, and directing activities of operational resources. Also responsible for customer interaction, communicating with the Field Technician Supervisors, and coordinating jobs with Project Managers.
Major Job Duties and Responsibilities:
Coordinates service resources. Assigns team members to project.
Schedules personnel, materials, sub-contractors and equipment based on project needs, skill sets, and availability. Inputs project location to system.
Generates Work Order Documents, dispatches technicians, and notifies customers.
Responsible for customer interaction/satisfaction.
Interacts and communicates with all Project Managers and HVAC Field Technician
Supervisor to assign/dispatch Controls Technicians and HVAC Technicians.
Coordinates operations interaction with the AC and Parts Department
Typically requires a one-year certificate from college or technical school; or six (6) months to three (3) years of related experience and/ or training; or equivalent combination of education and experience.
Typically requires a one-year certificate from college or technical school; or six (6) months to three (3) years of related experience and/ or training; or equivalent combination of education and experience. Working knowledge of office equipment and Microsoft Office products. Familiarity with the operation of Energy Management Systems, HVAC Systems and/or Temperature Controls preferred.Skills and Competencies:
LANGUAGE SKILLS - Ability to read and comprehend instructions, short correspondence, and memos. Ability to write correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
MATHEMATICAL SKILLS - Ability to add, subtract, multiple, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
REASONING ABILITY - Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
CERTIFICATES, LICENSES, REGISTRATIONS - Valid Driver's License (occasional field visits).
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