Service Coordinator

Job Description

Summary:
Responsible for routine planning, coordinating, controlling, and directing activities of operational resources. Also responsible for customer interaction, communicating with the Field Technician Supervisors, and coordinating jobs with Project Managers.

Major Job Duties and Responsibilities:
Coordinates service resources. Assigns team members to project.
Schedules personnel, materials, sub-contractors and equipment based on project needs, skill sets, and availability. Inputs project location to system.
Generates Work Order Documents, dispatches technicians, and notifies customers.
Responsible for customer interaction/satisfaction.
Interacts and communicates with all Project Managers and HVAC Field Technician
Supervisor to assign/dispatch Controls Technicians and HVAC Technicians.
Coordinates operations interaction with the AC and Parts Department


Requirements

Requirements:
Typically requires a one-year certificate from college or technical school; or six (6) months to three (3) years of related experience and/ or training; or equivalent combination of education and experience.

Education/Experience:
Typically requires a one-year certificate from college or technical school; or six (6) months to three (3) years of related experience and/ or training; or equivalent combination of education and experience. Working knowledge of office equipment and Microsoft Office products. Familiarity with the operation of Energy Management Systems, HVAC Systems and/or Temperature Controls preferred.Skills and Competencies:

LANGUAGE SKILLS - Ability to read and comprehend instructions, short correspondence, and memos. Ability to write correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

MATHEMATICAL SKILLS - Ability to add, subtract, multiple, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY - Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS - Valid Driver's License (occasional field visits).

Why Kelly®?

As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work—just ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

About Kelly®

At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.

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