Customer Service Representative III

Kelly Services is looking for a Customer Service Representative III for one of their customers for a 1-year temporary assignment.

Kelly is a full-service workforce solutions provider to 98% of the Fortune 100™ companies. We provide employment to more than 700,000 people annually and we deal with some of the largest and best companies both nationally and locally.

Location: Houston, TX 77032

Shift: Full-time; 1st shift

Contract: 1 year temporary

Pay rate: $18.52
 

Job Summary:

  • This role will be a member of the Drilling Customer Care Team.
  • In this role, you will provide complete support to our customers throughout the entire order process.
  • This process begins with the quote request and runs through order administration & delivery.
  • You will be responsible for all aspects of order management including quotation, order entry, customer communication and issue resolution.

Job Responsibilities:
In addition, you will:
• Be responsible for the end-to-end customer order & delivery process for drilling spare parts
• Receive and contract review of all quotation requests, purchase orders
• Serve as part of a customer(s) specific team supporting all inquiries, order delivery, part expediting and meetings
• Coordinate the efforts of several internal departments including engineering, pricing, manufacturing, planning, and sourcing to deliver customer expectations
• Lead efforts to resolve customer issues including on time delivery and dispute requests
• Expedite quotes, orders, and shipments
• Interface with Sourcing, Engineering, Pricing, Manufacturing and Planning for issue resolution
• Serve as point of contact for customers on complaints and issue resolution
• Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for each of the assigned product lines
• Handle technical queries from assigned customers and be knowledgeable of and sensitive to business, social and cultural issues significant to their customers
• Negotiate applicable concessions as they arise balancing maximum benefits / satisfaction for the customer with minimal acceptable financial impact to GE
• Perform other duties as assigned by manager

Qualifications:
• Bachelor’s Degree from an accredited College or University (or a High School Diploma/GED with a minimum 4 years of experience in customer service)
• Minimum of 1 year of experience in a customer service role
• Eligibility Requirements:
• Ability and willingness to work a flexible schedule as required
• Oracle or equivalent ERP knowledge preferred

KELLY TEMPORARY EMPLOYEE PERKS:

  • Group medical, prescription, vision, dental, life, and short-term disability insurance options that are available for purchase—and the coverage is portable*
  • Service bonus plan
  • Holiday pay plan
  • Weekly electronic pay options
  • Free online training campus available
  • Exclusive online employee community
  • Corporate discounts

This position is recruited for by a remote Kelly office, not your local Kelly branch. To be considered for this position, you must submit your resumes. If you have questions about the position, you may contact Cassandra Gardenhire at Cassandra.gardenhire@kellyservices.com , however your resume must be received directly from the job posting. Due to the high volume of responses anticipated, only qualified candidates will be contacted.

 

Why Kelly®?

As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work—just ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

About Kelly®

At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.

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