Help Desk Level 2

Responsibilities

The candidate will be responsible for understanding the technical underpinnings and functionality of the online software. Based on that understanding, the candidate should be able to provide tier-2 support to the various users of this system. The candidate should be able to track and prioritize the different requests that are sent by the users and escalate it to the different team members.

  • Support PC and peripheral installation and troubleshooting on Macs, Linux, Windows machines, Android, and IOS mobile devices; problem/incident recording, and problem resolution/escalation
  • Support troubleshooting of basic network issues (IP configuration, bandwidth, DNS & command line tools, Ping, etc.)
  • Provide accurate and timely logging of issues and resolutions in the ticketing system
  • Interact with external users to obtain and convey concise problem information in a professional manner by phone, email, and in person

 

Required Qualifications

  • Bachelor’s Degree in Computer Science, or related field.
  • 1-5 years of experience in software help desk/customer support.
  • Excellent communication skills to understand user issues and communicate issue resolutions.
  • High attention to detail. Excellent time management.
  • Quick aptitude for learning new software.

For an immediate response, email resume to craig.penn@kellyit.com

Why Kelly®?

With Kelly, you’ll have direct connections to leading IT organizations in the best companies around the globe—offering you the chance to work on some of today’s most intriguing, innovative and high-visibility projects. In a field where change is the only constant, our connections and opportunities will help you take your career exactly where you want to go. We work with 90 of the Fortune 100™ companies companies and found opportunities for more than 8,600 IT professionals last year. Let us help advance your career today.

About Kelly®

At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.

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