Customer Service Representative

Job Description

Direct Hire Inbound Customer Service Representatives in Lawrence, KS

Financial Technology company located in Lawrence, KS has multiple openings for Call Center Customer Service Representatives on a Direct Hire basis for SS&C! These Service Representatives will be responsible for servicing the customer over the phone in a timely manner assessing their needs, reviewing orders, troubleshoot issues, and verifying accounts

Qualified candidates should apply directly by calling or texting 920.202.1788 or email Jake at jake.hungerford@kellyservices.com



Shift: 8 hour shift between hours of 6:30 am - 7:30 pm
Training on 1st shift for 4 weeks: Monday - Friday 8am-5pm (Some Flexibility)
Pay: $15-16 Depending on Experience

Additional Responsibilities:
- Provide the ideal customer experience on every inbound call regarding questions, purchases, withdrawals and rebalances
- Average 50-100 inbound calls a day
- Strong technical skills in Microsoft office, CRM or Salesforce experience a plus
- Able to work with upset or irate customers while maintaining a professional manner
- Able to work with multiple programs at once using dual screens & auto dialer
- Adhere to call center metrics including availability, adherence, and quality
- Follow up with customers via phone, email, and fax.
- Strong attention to detail and ability to work in a fast-paced, call center environment.
Benefits:
- Company offers a comprehensive benefits package including medical, dental & vision
- Up to 2 weeks of PTO and 10 Paid Holidays
- Educational Assistance, 401K matching & employee recognition!


Apply Now:
- Email resume to jake.hungerford@kellyservices.com
- Call today at 920.202.1788

Why Kelly®?

As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work—just ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

About Kelly®

At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.

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