Help Desk Analyst

Kelly IT Services is currently sourcing candidates to help fill a Help Desk Analyst opening with our client located in Miami, FL.

Qualified and interested candidates APPLY NOW!! In subject add, Job: 1663033

You can email your resume directly to Nikita Sakaria -; 281-302-5112

Length of contract: 2/10/20 - 8/9/20

Years of experience (minimum/maximum): 4+ years

Required education:

Top Must-Haves:

  • 12am – 9am shift requirement, Monday through Friday with occasional weekends
  • Must have large shop, enterprise level experience.
  • Global experience a plus
  • Advance office 365, imaging laptop, basic networking and Mac experience a BIG plus*****

Job Description

  • The IT Support Specialist is part of a team which offers technical support services with exceptional customer experience to World Fuel Services employees based in Miami HQ.
  • In this role you will be part of a team that focuses on all employee IT needs ranging from computer and software support, installations, configurations, and the sites technical equipment ranging from video conferencing, printers, scanners, screens, telephones, mobile devices (tablets and phones), and other peripherals.
  • The team seeks to ensure all of its customers (employees) are provided with high levels of customer service and strives for the best user experience.
  • The ideal candidate will work however within a global team that is highly collaborative and innovative.


What You’ll Do:

  • The expected length of relevant experience beyond formal education is 4 or more years.
  • The main responsibilities of the position include:
  • End User Device support and administration (Windows, Mac’s, iOS, phones/tablets) Provide white glove service support for C-Levels and Executive members of the organization and their Assistants Maintain operational services of the Miami office IT systems (conference rooms, computer systems, screens/monitors, telephones, printers, etc..)


What You’ll Need:

  • Four+ years of experience delivering IT services in similar role
  • Associate or bachelor’s degree in engineering, information technology, or related discipline (significant work experience may be considered in lieu of degree)
  • Expert in computer systems and Operating Systems (Windows 10, Mac OS, iOS, etc…)
  • Strong Active Directory, Office Applications, and Office 365 Expert at diagnostic and problem resolution using ITIL framework
  • Excellent verbal communications and written documentation skills are required
  • General scripting and automation capabilities to support tasks in a large environment with minimal effort

This position is recruited for by a remote Kelly office, not your local Kelly branch. If you have questions about the position, you may contact the recruiter recruiting for this position Due to the high volume of responses anticipated, only select candidates will be contacted.


Why Kelly®?

With Kelly, you’ll have direct connections to leading IT organizations in the best companies around the globe—offering you the chance to work on some of today’s most intriguing, innovative and high-visibility projects. In a field where change is the only constant, our connections and opportunities will help you take your career exactly where you want to go. We work with 90 of the Fortune 100™ companies companies and found opportunities for more than 8,600 IT professionals last year. Let us help advance your career today.

About Kelly®

At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.

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