Customer Service Representative

Job Description

Kelly Services has an immediate opening for a highly qualified Customer Service Representative in Reno, Nevada. This is an excellent temp-to-hire position with a growing company. Competitive pay and access to a robust benefits package!

As a Customer Service Representative you will interact with healthcare professionals and retail customers through phone and written communications to support and stimulate sales of product and private label/custom packaging services.

Essential job functions:

*Confers with customers by phone or in person and receives orders and requests for information.
*Enters data into computer for processing orders and information requests.
*Informs customer of unit prices, order total, shipping date, anticipated delays, shipping charges, and any additional information needed by the customer.
*Informs customer of payment policies and ascertains credit status of customer and payment method when processing orders.
*Confers with production, sales, shipping, or common carrier personnel to expedite or trace missing or delayed shipments.
*Answers routine questions from customers regarding product information.
*Refers calls for technical assistance to technical personnel.
*Informs sales/marketing department of customer requests and suggestions for new products or technical information

Secondary job duties:

*Consults with customers on private label design requirements as needed.
*Informs Graphics Department staff of customer label requirements and obtains customer approval of finished label.
*When requested, provides secondary proofing of label copy to ensure accuracy and compliance with labeling regulations.
*Maintains records on existing clients, start new records for new clients.

Apply today or refer a friend!

Why Kelly®?

As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work—just ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

About Kelly®

At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.

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