Bilingual (English/Spanish) Technical Support Representative II - Overland Park,

Bilingual (English/Spanish) Technical Support Representative (Fraud) – Overland Park, KS

(0002957070)

 

For immediate consideration, please email your resume directly to: Regan.Brown@KellyServices.com as well as apply online. 

 

PLEASE NOTE: Must be legally authorized to work in the U.S. for any employer without sponsorship.

 

Pay Rate = $22.00/hour W2

Hours/Type = Full-Time/Contract – W2 (potential to hire)

Duration: ~4 Months

Shift/Days/Hours: Mon-Fri 9:00AM CST to 6:00PM CST and Saturday 8:00AM to 5:00PM CST. Must be able to work flexible schedule including nights, weekends and holidays.

 

Kelly Services is currently seeking a COM Technical Support Representative II for one of our top telecommunications clients in Overland Park, KS.

As a COM Technical Support Representative II, you will be responsible for complex order processing, troubleshooting and resolving customer order issues, including identifying errors, issues, abnormalities and network related problems!

 

Scope of Work/Other Skills:

COM Technical Support Representative II is responsible for complex order processing, troubleshooting and resolving customer order issues, including identifying errors, issues, abnormalities and network related problems. Responsible for following the current troubleshooting process for customers internal and external reported issues or acting as second level issue resolution. Acts as a liaison between other telephone companies and our customers. Coordinates order install activities via order platform systems. Candidates must possess a High School diploma or equivalent. 2+ years related work experience required.

 

Other Skills:

Must be eligible to work in the US. Must meet all requirements below. Preferred DLR 22 Bill rates cannot exceed 30.50 Potential to hire US Citizen ONLY Must have excellent conversational skills in English and Spanish Location: Overland Park, KS. No remote or relocation local candidates Hours of operation Mon-Fri 9:00AM CST to 6:00PM CST and Saturday 8:00AM to 5:00PM CST. Must be able to work flexible schedule including nights, weekends and holidays. Position Summary: Reviews, identifies, and deters fraudulent activity. Takes inbound calls and referrals from victims of fraudulent activities. Assess the available information via multiple internal and external tools to identify the situation and provide guidance to resolve issue. Position Requirements: Must have excellent conversational skills in English Experience navigating multiple computer screens and programs while interacting with customers on the phone. High School diploma or equivalent One-year experience operating a computer in a Windows based environment One year experience in fraud, customer service or a call center environment.

 

Why Kelly:

 

As a Kelly Services employee, you will have access to numerous perks, including:

  • Exposure to a variety of career opportunities as a result of our expansive network of client companies.
  • Career guides, information and tools to help you successfully position yourself throughout every stage of your career.
  • Access to more than 3,000 online training courses through our Kelly Learning Center, including accredited courses to obtain IT certifications, as well as PDU-approved courses.
  • Weekly pay.
  • Group-rate insurance options available immediately upon hire.*

 

Apply today!

Refer a friend!

 

*Available for purchase and administered by a designated third-party vendor. (BR = 30.50)

Why Kelly®?

By partnering with Kelly® IT, you’ll have direct connections to top companies around the globe—giving you the chance to put your tech skills to work on some of today’s most intriguing, innovative, and high-visibility projects. In a world where change is the only constant, our unparalleled connections and IT market expertise help you take your skills exactly where you want to go. We’re here to help you gain experience, keep learning, and move your career forward.

About Kelly®

At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.

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