Account Manager

Kelly Services has partnered with a Fortune 500 company that is looking to fill a temporary/ Account Manager position in Atlanta GA.

JOB TITLE:  Account Manager

WORK LOCATION: Atlanta GA

DURATION:  6 Months  

JOB DESCRIPTION:

Position Summary

The Account Specialist is responsible for the management of assigned customer accounts and being able to make decisions to manage these accounts in the most cost effective and efficient way that not only affects customers, but includes the mill operations, transportation, inventory and warehousing. This requires developing relationships with customers, evaluating customer needs and formulating plans to manage the customer’s order to cash experience for an enterprise wide, multi-mill operations system.

The primary responsibilities of the Account Manager position are:

  • Responsible for enterprise wide product knowledge and corresponding mill standards and can make determinations of how to match with the customer’s requirements and business needs
  • Maintain open and direct communication with customers to ensure a complete understanding of their needs and requirements
  • Proactively identify issues that may inhibit customer satisfaction
  • Process orders received from customers and sales team on a timely basis, using various technology applications
  • Transportation mode planning for excess freight reduction
  • Manage customer specific inventory to minimize aged inventory
  • Provide prompt communication to the customer and sales rep regarding existing challenges in meeting requested ship dates
  • Track orders and initiate changes per customer or sales requests to ensure on-time delivery
  • Analyze inventory levels and make decisions to fill orders from inventory to best improve delivery time and manage to the lowest inventory levels. Also ensure customers are moving product as agreed
  • Act as a liaison between customers, Production Planning and logistics throughout the order-to-cash cycle
  • Proactively manage exceptions and be able to use discretion and influence to mitigate cost to serve
  • Provide market intelligence to the business by visiting customers to develop relationships and become educated on the needs of their business
  • Work both independently and with the business unit team to manage customer needs
  • Participate in a collaborative, cross-functional Sales Planning process; measuring and developing actionable improvement plans for key performance metrics
  • Provide short term plan adjustments as necessary in response to unexpected events
  • Develop and maintain a relationship with customers to ensure product availability and zero stock-outs of critical SKU's
  • Track and reconcile weekly/monthly metrics versus established targets
  • Utilize data from various sources for optimal decision making
  • Advise on and implement process improvements

 

Requirements to Succeed:

 

  • Bachelor’s degree – preferably in one of the following disciplines: business, supply chain, or industrial engineer
  • Experience in customer service, account relationship and order management
  • Strong problem solving and verbal skills with ability to communicate with all levels including Executive and Senior management.
  • High level proficiency in MS Excel
  • Ability to work with cross functional team partners to resolve issues to maintain customer satisfaction
  • Work proactively to complete all tasks timely, accurately, and completely
  • Experience to anticipate customer requirements and integrate requirements into supply chain practices; strong customer focus
  • Self-motivated and eager to take on new challenge

Why Kelly?

Kelly® puts you in charge of your career, with access to cutting edge projects and technologies in industry leading organizations. Top companies throughout the world have trusted Kelly as a premier source of engineering talent and services since 1965. And engineering job seekers know Kelly® as a firm with an unmatched reputation for quality, integrity and professionalism. Whether you seek the variety and flexibility of working on short term project engagements or prefer contract-to-hire or direct hire placement with our clients, apply with Kelly® to explore opportunities that suit your specific professional interests.

As a Kelly Services employee, you will have access to numerous perks, including:

  • Exposure to a variety of career opportunities because of our expansive network of client companies
  • Career guides, information and tools to help you successfully position yourself throughout every stage of your career
  • Access to more than 3,000 online training courses through our Kelly Learning Center
  • Weekly pay and service bonus plans
  • Group-rate insurance options available immediately upon hire*

Let us help advance your career today.

Why Kelly®?

Kelly puts you in charge of your career, with access to cutting edge projects and technologies in industry leading organizations. Top companies throughout the world have trusted Kelly as a premier source of engineering talent and services since 1965. And engineering job seekers know Kelly as a firm with an unmatched reputation for quality, integrity, and professionalism. Whether you seek the variety and flexibility of working on short-term project engagements or prefer contract-to-hire or direct-hire placement with our clients, apply with Kelly to explore opportunities that suit your specific professional interests.

About Kelly®

At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.

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