IT Manager, Production Support

Kelly IT has an opening for a Perm IT Manager, Production Support to work with our client in clayton, MO.

 

DESCRIPTION

We are looking for an experienced Production Support Manager with operational and/or engineering background with a passion for providing superior system availability and customer experience. We are looking for candidates who can drive reliability and performance across scale by mastering the full depth of the stack. As an IT Manager, you will have the opportunity to tackle complex problems while using your expertise in delivery and support of critical services.

  • Plan and direct the daily activities of a team focused on a system or technology.
  • Liaison with managers in IT and other functions, applying standard solutions and processes.
  • Apply specific technical expertise in depth to address technical and business issues.
  • Increase operational efficiencies to pro-actively reduce and mitigate production incidents
  • Provide Call Leadership to mitigate critical incidents
  • Lead a team of support engineers/business systems analyst to meet or exceed expectations on incident SLA's
  • Ability to understand full technology stack of systems in assigned domain
  • Lead high performing team members to provide a 24x7 support for systems with an ever-watchful eye on their availability, latency, performance, and capacity
  • Collaborating with other tech leads and support teams to ensure integrated end-to-end availability, reliability, and performance
  • Define support strategies for systems in the Cloud
  • Identify and drive resolution on monitoring and alerting gaps
  • Identify and remediate risk to critical and non-critical system KPI's
  • Familiarity with application architectures and networking
  • Familiarity with automation of routine maintenance tasks and common issues

REQUIRED SKILLS
 

  • Bachelor's degree in Computer Science, MIS, related field or equivalent experience. 
  • 5+ years of related IT experience.  (Experience with production support teams preferred)
  • 1 year of experience with application system monitoring and alerting methodologies (preferred)
  • Previous experience as a lead in a functional area, managing cross functional teams on large scale projects or supervisory experience including hiring, training, assigning work and managing the performance of staff.
  • MUST HAVE At least 5 years of experience with production support teams At least 1 year of experience with application system monitoring and alerting methodologies

If you are interested, please email your resume to norh098@kellyit.com

Why Kelly®?

With Kelly, you’ll have direct connections to leading IT organizations in the best companies around the globe—offering you the chance to work on some of today’s most intriguing, innovative and high-visibility projects. In a field where change is the only constant, our connections and opportunities will help you take your career exactly where you want to go. We work with 90 of the Fortune 100™ companies companies and found opportunities for more than 8,600 IT professionals last year. Let us help advance your career today.

About Kelly®

At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.

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