Customer Service

Job Description

As a Customer Service Representative, you will be responsible for processing all order types and determining requirements, answering inquiries, solving problems, fulfilling requests, and maintaining current and accurate information in all databases.

You will also be accountable for the following:

- Handle daily order processing.
- Ensure that customer information is current and accurate.
- Continue to learn new technology.
- Participate in special assignments/projects when directed by management.

Minimum Requirements:
- A minimum 2 years of customer support achievement in a service environment
- High school diploma or equivalent; some college preferred
- Ability to work occasional weekends and holidays depending on the needs of the department
- Ability to multitask in a fast-paced environment
- Strong verbal and written communication skills
- Must possess a positive attitude, be an active listener and team player
- Maintain composure and professionalism with little supervision
- Flexible to work in various areas of our customer service department
- Courageous and quick on his/her feet

Preferred Requirement:
- Experienced with Microsoft Office, SAP, Salesforce.com (CSRM system), and other data entry applications
- Knowledge of restorative and surgical implant dentistry
- Basic understanding of Nobel Biocare products
- Medical device/Dental implant product knowledge a plus



Requirements

Minimum Requirements:
- A minimum 2 years of customer support achievement in a service environment
- High school diploma or equivalent; some college preferred
- Ability to work occasional weekends and holidays depending on the needs of the department
- Ability to multitask in a fast-paced environment
- Strong verbal and written communication skills
- Must possess a positive attitude, be an active listener and team player
- Maintain composure and professionalism with little supervision
- Flexible to work in various areas of our customer service department
- Courageous and quick on his/her feet

Preferred Requirement:
- Experienced with Microsoft Office, SAP, Salesforce.com (CSRM system), and other data entry applications
- Knowledge of restorative and surgical implant dentistry
- Basic understanding of Nobel Biocare products
- Medical device/Dental implant product knowledge a plus


Why Kelly®?

As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work—just ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

About Kelly®

At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.

Kelly complies with the requirements of the Fair Chance Initiative. A conviction record does not automatically bar individuals from employment.

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