Help Desk Support Specialist

Kelly Services currently has a Help Desk Support Specialist  opportunity with a leading Aviation Training Services organization in the Hazelwood, MO location.

 

Help Desk Support Specialist --MO

Location: Hazelwood, MO

6 Months Contract to Hire --63042

 

Summary/Objective

Installs, configures, and troubleshoots. Supports workstations, peripheral systems. Plans, installs, integrates and maintains these systems by performing the following duties:

Must have Windows 7 & 10 knowledge, Server 2003 administration and user support skills. Strong scripting skills, email administration (sendmail, exchange), Web server administration (Apache, MySQL, PHP), active directory, printer administration, security administration.

 

Coordinates installation of hardware and software by others.

Provides support to and trains users.

Coordinates third-party maintenance for hardware, software.

Prepares and maintains documentation of workstations configurations.

Exhibit and practice professional and courteous behavior while interacting with both internal and external customers.

Interact within a cooperative environment through beneficial behavior, commitment to common goals, contribution to problem solving, communication of ideas and suggestions, and encouragement to other employees and departments.

Accountable for the security of FSI materials, projects and business information regarding the methods and techniques used in the production and usage of FSI products.

Accountable for the accuracy and completeness of assigned tasks.

Able to adhere to a work schedule including prompt and regular attendance.

    

EDUCATION AND/OR EXPERIENCE: (Minimum Requirements)

                       

Admin I  - Associates Degree in Computer related field or 4 years IT experience in user/hardware support and training, with at least 2 years supporting MS Windows server and MS Exchange or equivalent combination of education and experience. Must have ability to prioritize and execute multiple tasks and inquiries. Customer service skills a must.

 

Admin II  – Bachelor’s Degree in Computer related field or 6 years IT experience in user/hardware support and training, with at least 3 years supporting MS Windows Server and MS Exchange or equivalent combination of education and experience.

 

Computer Skills                                           

To perform this job successfully, an individual should have knowledge of UNIX, Windows, Linux, Solaris, NFS, Samba and MySQL software.

 

Language Skills Fluency in English, through both verbal and written communications; Able to read, analyze, and interpret general documents, technical procedures, or governmental regulations; Able to write reports, correspondence, and procedure manuals; Able to effectively present information and respond to questions from groups of managers, clients and customers.

 

Other Qualifications                                                

Must have Windows 7 & 10 knowledge, Server 2003 administration and user support skills. Strong scripting skills, email administration (send mail, exchange), Web server administration (Apache, MySQL, PHP), active directory, printer administration, security administration.

 

Preferred:

Imaging understanding/capabilities.

DAMEWARE usage (would be very helpful)

VPN knowledge – corporate supports our vpn but it would be good for them to be somewhat familiar with vpn.

WIFI knowledge – sometimes folks have issues with their wife not working on their laptops

Installing video cards, network cards, additional RAM into pc’s and laptops.

And the normal software installs and printer issues we have.

Why Kelly®?

By partnering with Kelly® IT, you’ll have direct connections to top companies around the globe—giving you the chance to put your tech skills to work on some of today’s most intriguing, innovative, and high-visibility projects. In a world where change is the only constant, our unparalleled connections and IT market expertise help you take your skills exactly where you want to go. We’re here to help you gain experience, keep learning, and move your career forward.

About Kelly®

At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.

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