Field IT Analyst (Direct Hire) - Paramount, CA

Field IT Analyst (Direct Hire)

Paramount, CA

Responsible for implementing and maintaining IT equipment, while providing customer service and solutions for IT-related challenges in a multi-platform, multi-site environment.  This position is part of a support team - each member will have primary responsibility over a specific listing of sites, but may be required to assist other team members as necessary.  Due to the 24x7x365 nature of our business, team members may occasionally have to resolve after-hours trouble tickets.  Additionally, team members are part of an after-hours rotation for emergency-only support that IT provides to the business.


Skills/Abilities Required

  • High level of computer literacy with Hardware and Windows Operating Systems for Personal Computers, Tablets and Servers.
  • High level of computer literacy with spreadsheets, word-processing and database software and/or business systems (Word, Access, Excel, Project, etc.).
  • Understands and is able to assist with support of LAN & WAN infrastructures.
  • Well-developed communication skills; oral, written, and listening.
  • Ability to work independently and as part of a team.
  • Learn quickly when facing new problems; a relentless and versatile learner, open to change, and analyzes both successes and failures for clues to improvement.
  • Accepts comments from both superiors and peers as part of the learning process.
  • Available and willing to travel with overnight stays as needed.
  • Available and willing to work nights and weekends, when necessary, for implementations, disaster recovery, changes and upgrades.
  • Available and willing to participate in an after-hours rotation (nights and weekend) for on-call emergency support
  • Ability to analytically troubleshoot problems.
  • Ability to develop project plans and manage projects involving ARS IT, ARS Field and Vendor resources.
  • Ability to work across ARS IT sub-departments to implement and support multi-platform systems.


Key Responsibilities

  • As part of the support team, provide Level II support for Helpdesk tickets as assigned
  • Interact with end users, equipment vendors, carriers and co-workers by means of written/email or verbal communications in a professional manner.
  • Perform or manage software moves and changes, as well as hardware support, including the punching down of cables as needed, physical site moves, and miscellaneous maintenance.
  • Perform daily procedures of product installations, backups/restores, print file and tape management
  • Maintain procedures, documentation and policies as it relates to IT Operations
  • Co-ordinate and liaise, as necessary, with management for problem and change management as it relates to operations
  • Analyze operating problems and quickly arrive at a workable solution
  • Relaying requests for assistance that are outside the scope of IT Field to appropriate technical staff
  • Stay informed of all policies and procedures that affect the users
  • Maintain relationship with all departments to keep apprised of policy and procedural changes
  • Keep up with current developments in networking, software and computer technology
  • Project Management of site moves, technology research and deployment, training and implementation as assigned 
  • Travels to service center locations to provide on-site information technology support; resolve issues and performs general system maintenance on networks. 
  • Maintains corporate standards and policies related to information technology.


  • AA in Computer Science, A+ Certification and MCITP or equivalent work experience



Why Kelly®?

By partnering with Kelly® IT, you’ll have direct connections to top companies around the globe—giving you the chance to put your tech skills to work on some of today’s most intriguing, innovative, and high-visibility projects. In a world where change is the only constant, our unparalleled connections and IT market expertise help you take your skills exactly where you want to go. We’re here to help you gain experience, keep learning, and move your career forward.

About Kelly®

At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.

Kelly complies with the requirements of the Fair Chance Initiative. A conviction record does not automatically bar individuals from employment.

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