Desktop Support Technician

Desktop Support Technician

Long Beach, CA


Primary Duties and Responsibilities

  • Analyze, diagnose, and resolve client service requests.
  • Keep well documented and updated case notes on all tickets daily.
  • Provide daily communication to clients on outstanding ticket status.
  • Work collaboratively with other team members, partners, and vendors to resolve client requests.
  • Install, repair, upgrade, and configure new or existing desktop, laptop, and mobile devices.
  • General analysis, diagnosis and resolution of printer problems to include toner replacement, ordering of supplies, and escalating service calls for vendor repair when applicable.
  • Hardware procurement through eStore to support appropriate IT requirements.
  • Facilitate hardware RMA process with OEM via applicable warranty.
  • Maintain current and accurate hardware inventory lists for desktop computers, printers, and minimum IT spare hardware at a site.
  • Business operations computer and software support.
  • Classroom computer and basic software support including overhead projector installation and bulb replacement.
  • Maintain rotation and secure storage of daily server backup tapes.
  • Develop technical knowledge of each system within the company portfolio and develop specialized knowledge of certain nominated areas.
  • Coordinate with Manager of Deskside Support, Regional IT Managers and 3rd Tier support in performing maintenance and updates to local network and server infrastructure.
  • Maintain adequate knowledge of operating systems and application software used to provide a high level of support.
  • Adaptation to an on-call schedule with overtime as needed.
  • Complete other tasks as required.

Experience, Education and Skills

  • Associate's degree (A.A.) from a two-year college or technical school preferred, or three (3) years related experience and/or training; or equivalent combination of education and experience (industry experience must be in related field).
  • Minimum of two (2) years' experience as a full-time FlightSafety International employee, preferred.
  • Excellent technical knowledge of PCs and desktop hardware.
  • Working technical knowledge of network protocols, operating systems, and standards.
  • Windows 2000 through Windows 10 experience.
  • Microsoft office 2003 through 2016 experience.
  • Ability to operate tools, components, and peripheral accessories.
  • Basic knowledge of network infrastructure, including routers, switches, firewalls, and the associated network protocols and concepts.

General Requirements

  • Exhibit and practice courteous, ethical and professional behavior while interacting with both internal and external customers.
  • Act in a collaborative, team-oriented environment focused on common goals to achieve mutually beneficial results.
  • Be accountable and responsible for the accuracy and completeness of assigned work and results.
  • Prioritize and manage work load and communicate issues clearly.
  • Exhibit effective verbal and written communication skills.
  • Professional image and grooming.
  • Comply with all laws, regulations and company policies.

Why Kelly®?

By partnering with Kelly® IT, you’ll have direct connections to top companies around the globe—giving you the chance to put your tech skills to work on some of today’s most intriguing, innovative, and high-visibility projects. In a world where change is the only constant, our unparalleled connections and IT market expertise help you take your skills exactly where you want to go. We’re here to help you gain experience, keep learning, and move your career forward.

About Kelly®

At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.

Kelly complies with the requirements of the Fair Chance Initiative. A conviction record does not automatically bar individuals from employment.

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