IT Technical Support Specialist

IT Support - Hartford, CT

 

Kelly IT Services is currently sourcing candidates to help fill an Infrastructure Support Tech opening with our client located in Hartford, CT!

 

This is a contract to perm opportunity!! 

 

Qualified and interested candidates APPLY NOW!!

You can email your resume directly to Amy Kowalski - amy.kowalski@kellyit.com

 

 

Travelers

Help Desk

Temp to Perm

Hartford, CT

$28/hr

 

#4259

Description:

 

These responsibilities will include:

 

For a Server/Infrastructure Support candidate we are looking for the following technical skills:

- Understand and support various Operating Systems: ( Windows, Unix, Solaris)

- Understand and support various Backup Solutions: ( Avamar, Networker,)

- Understand and support : VMware, Citrix, SAN Solutions, Active Directory, DNS,

- Understand and Support Various systems management tools: Sitescope, BMC Products ( Blade Logic, Patrol, Atrium Orchestrator)

- Understand and resolve complex IT server problems

- Understand and resolve computer hardware technical issues

- Understand, diagnose, and repair server hardware problems.

- Understand and install hardware bios and firmware software.

- Experience with ticketing and tracking systems for incident and change management

- Must be able to technically articulate troubleshooting and repair processes and procedures.

 

 

Soft Skills:

- must be able to follow technical processes and procedures

- must be able to work within a team environment and adapt well to changing environment

- must be an excellent multi-tasker and flexible to various work demands

- must be service delivery focused, with a positive attitude

- must be a good communicator and adapts to various customer support situations

- must be able to work well under pressure

- must be able to interact with various levels of management and support groups

- must be responsive, quick to execute and take action

- must be able to work independently, with little supervision.

- must be a quick learner and quick to pick up technology

- must be able to implement solutions relating to technical problems and deficiencies with minimal direction from management

- must have a continuous improvement mindset

- must be able to adjust to ever changes work priorities and schedules.

- must have excellent documentation skills

- must be willing to share knowledge and coach and mentor others.

 

Analyzes and troubleshoots computer support problems and applies understanding of computer software and hardware products and services to resolve problems of users. Receives telephone calls and e-mails from users having problems using computer software and hardware or inquiring how to use specific software, programming languages, electronic mail, or operating systems. Ascertains from computer user the nature of problem, determines whether problem is caused by hardware such as modem, printer, cables, or telephone, formulates diagnosis, and assists users through problem solving steps. Organizations usually prefer two years of postsecondary training in field of specialty; however, some companies may accept equivalent education and experience combined.: Talks with co-workers to research problem and find solution. Tests software and hardware to evaluate ease of use and whether product will aid user in performing work. Writes software and hardware evaluation and recommendation for management review. Writes or revises user-training manuals and procedures. Develops training materials, such as exercises and visual displays. Trains users on software and hardware on-site or in classroom, or recommends outside contractors to provide training.

 

 

This position is recruited for by a remote Kelly office, not your local Kelly branch. If you have questions about the position, you may contact the recruiter recruiting for this position (amy.kowalski@kellyit.com). Due to the high volume of responses anticipated, only select candidates will be contacted. Thank you!

Why Kelly®?

As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work—just ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

About Kelly®

At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.
#KellyGTS

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