Customer Service Representative Social Media

Job Description

Kelly Services is currently hiring a Recruiter I for one of our top clients, E & J Gallo in Modesto CA.

This is a temporary position and person would be hired as a Kelly Temporary Employee placed at our client site, E & J Gallo Winery.
Please note - this position is being recruited by a remote Kelly office, not your local branch office. If you meet the qualifications and feel like you'd be a great fit, please apply here ONLINE. A Recruiter will contact you if being considered.

Temporary assignment length will vary based off workload, estimated to be 3 months long (estimated).
Work schedule is within M-F, 8am-5pm.
Applicant must meet all minimum qualifications to be considered.

SUMMARY Under general supervision, interacts with consumers on various web platforms. Acts as a liaison across the Internet; participating in minute-by-minute online conversations by answering questions, offering solutions and mediating conversations on various social networking sites. Provides overflow support to Consumer Services Representatives by receiving phone calls, email, correspondence, and chat messages from consumers ranging from general product questions to quality assurance issues and responds to them in a professional and timely manner.

Engages in consumer contact through various social media sites (e.g. Facebook, Instagram, Twitter) and other consumer communication platforms (e.g. weblogs, chat, and text within prescribed department guidelines etc.).
Supports the development of consumer satisfaction and loyalty by answering questions and addressing consumer issues in a timely manner.
Maintains legal compliance in all consumer communications.
Receives and processes communications from consumers; replies to communications in an efficient and timely manner as determined by company policy and department performance standards.
Executes an automated system to print, collate, and mail consumer correspondence.
Works with the onsite rebate staff and third party resources to expedite processing of consumer submissions for rebates, money back offers, coupons and promotional items.
Participates in job related events and frequent training to maintain a high level of product and corporate knowledge regarding consumer issues, our products, corporate and community programs, tasting room activities, and public relations events. Stays current on leading industry issues that affect consumers (social media trends, nutrition, ingredients labeling, and advertising requirements).
As a part of continual product training, required to taste wine and other alcohol beverages.
Continually works to develop and maintain product knowledge to effectively communicate with consumers and portray brand and product attributes and positioning as defined by marketing.
Maintains satisfactory attendance, to include timeliness.
Responsible for understanding and complying with applicable quality, environmental and safety regulatory considerations.
This job description reflects managements assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


High school diploma or State-issued equivalency certificate.
Bachelors degree; OR Associates degree plus 2 year of social community management, customer service, marketing, journalism, public relations, or corporate communications experience reflecting increasing levels of responsibility; OR 4 years of social community management, customer service, marketing, journalism, public relations, or corporate communications experience reflecting increasing levels of responsibility.
The position requires availability to work evenings, weekends and holidays when necessary.
Required to possess excellent written and verbal communication skills.
Skilled in reading, comprehending, interpreting and executing simple instructions, short correspondence and memos.
Required to travel to wineries, vineyards and other locations for product training.
Candidates for this position must have a valid drivers license and a safe driving record. Required to obtain a California drivers license or appropriate state driver-s license within 30 days of hire.
Required to see, taste, and smell wine and perform wine tastings as part of job functions.
Required to be 21 years of age or older.
Required to possess knowledge and experience in using social media platforms.
Required to possess the hearing necessary to understand consumers over the phone while wearing a telephone headset.
Experience multi-tasking in a fast-paced and high-volume environment.
Ability to type at least 50 WPM.
Skilled in adding, subtracting, multiplying and dividing using whole numbers.

Bachelors degree plus 2 years of social community management, customer service, marketing, journalism, public relations, or corporate reflecting increasing levels of responsibility.
Experience executing business applications of social media monitoring and responding to social media on behalf of a company, its products and brands.
Wine industry experience.
Skilled in the use of automated customer response systems (e.g. Astute, WilkeThornton).
Experience maintaining a high degree of flexibility in conducting various assignments.
Experience quickly and seamlessly adapting to change.

Skilled in reading and interpreting a variety of information furnished in written, oral, diagram or schedule form.
Experience communicating detailed product and company information to consumers, customers, or employees in written and verbal formats. Skilled in the use of MS Outlook, Word, Excel, and PowerPoint.
Skilled in applying concepts such as fractions, percentages, ratios and proportions to practical situations.
Skilled in reading and interpreting documents such as safety rules, operating and maintenance instructions and procedure manuals.
Experience visually inspecting products to identify discoloration in wine products, packaging and glass.
Skilled in effectively presenting information and responding to questions from groups of managers, clients, customers and the general public.

Why Kelly®?

As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work—just ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

About Kelly®

At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.

Kelly complies with the requirements of the Fair Chance Initiative. A conviction record does not automatically bar individuals from employment.

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