Desktop Support Analyst

  •           Act as visible point of contact for customer engagements and project support
  •          1st level hardware, software, telecomm and A/V support including service issue                  
  •          Provide cross platform support
  •          Support virtual and physical environments on various hardware platforms
  •          Resolve and conduct root cause analysis of performance failures /issues
  •          Monitor, update and resolve service requests in the helpline ticketing system
  •           Provide muliti platform mobility support
  •           Produce documentation and change control
  •           Ensure delivery of objectives and goals
  •           Install, troubleshoot and repair computer hardware and software
  •           Create documentation for end user support or departmental support, design and
  •           Support telecommunications system

Requirements

  •        Broad technical knowledge of MS Server, MS Exchange
  •        Ability to present technical information to a non-technical audience
  •        Customer service skills and communication including empathy, patience 
  •        Ability to work with colleagues with language barriers and time differences

For an immediate response, email resume to craig.penn@kellyit.com

Why Kelly®?

By partnering with Kelly® IT, you’ll have direct connections to top companies around the globe—giving you the chance to put your tech skills to work on some of today’s most intriguing, innovative, and high-visibility projects. In a world where change is the only constant, our unparalleled connections and IT market expertise help you take your skills exactly where you want to go. We’re here to help you gain experience, keep learning, and move your career forward.

About Kelly®

At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.

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