Sr. Desktop Support Technician

Sr. Desktop Support Technician

 

Location:  Torrance, CA (requires travel to other local sites)

Type:  5-month contract likely to extend

 

This Senior Desktop Support Technician provides support for the Epic Project and associated end users. The Desktop Deployment will include detailed site assessments at multiple locations, which includes, but is not limited to physical walkthroughs, documentation of existing equipment and associated applications, identification and documentation of new equipment needs, input of assessment data into asset database (current and future state), build out and update Visio floor plans to reflect device placement and associated key information and BOM confirmation against requirements.

 

  • This position supports Implementation duties, which includes, but is not limited to staging, imaging, configuration, asset tagging/database updates and installation of workstations (XP/Windows 7), printers, and updates for devices, such as document scanners, signature pads, and credit card swipes.
  • Meet with department managers and/or designees to document Epic device mappings (spreadsheets/Visio).
  • Documented testing and validation of hardware and software against technical requirements and site requirements.
  • Identify and troubleshoot a variety of equipment, devices, and peripherals. Support off-site regional IT staff with moves, adds, and changes as needed.
  • Provide onsite and offsite support for Epic dress rehearsals and go-lives.
  • Provide a level of technical expertise across multiple skill sets to address and resolve the client's issues in an acceptable time frame and within the Service Level Agreements.
  • The ability to use Microsoft Word, Excel, Visio, SharePoint and Citrix thin client.
  • The ability to provide quality documentation and assemble, configure and install workstations and install peripherals (printers, scanners, toner cartridges, PDA's, etc.).
  • Understands Windows Operating systems (Win 2000, Win XP, Win 7, etc.) and performs desktop installations and configurations with respect to the installed hardware, systems testing and final location.
  • Ability to test systems to ensure all components are compatible with existing equipment and resolve any conflicts or system malfunctions that occurs in end user devices and printers.
  • Ability to troubleshoot problems on workstations, basic components of desktop applications, printer hardware, desktop printing issues, hardware/software interface problems and communications difficulties between components.
  • Helps to develop and documents processes and procedures for implementing and maintaining the End User experience during and after implementation.
  • Analyzes and resolves complex business and/or technical problems within assigned discipline.
  • Acts as second level of contact for escalated problem from customers, analysts, and Operations staff.
  • Knowledgeable of scripting languages used in a Microsoft client environment.
  • Identifies problems with new and current hardware/software; recommends options to mitigate problems.
  • Validates solutions developed by Engineers.
  • Troubleshoots moderately complex problems with Microsoft client operating systems and core operating system components (e.g. Microsoft Internet Explorer) in the business environment.
  • Works with Engineers to test and evaluate Group Policy Objects (GPOs) in a test environment. Identifies routine problems and applies analytical techniques to solve them.
  • Interacts with customers as required to provide technical support and troubleshooting in response to specific customer requests and problems.

 

If this describes you, please apply today!

Why Kelly®?

By partnering with Kelly® IT, you’ll have direct connections to top companies around the globe—giving you the chance to put your tech skills to work on some of today’s most intriguing, innovative, and high-visibility projects. In a world where change is the only constant, our unparalleled connections and IT market expertise help you take your skills exactly where you want to go. We’re here to help you gain experience, keep learning, and move your career forward.

About Kelly®

At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.

Kelly complies with the requirements of the Fair Chance Initiative. A conviction record does not automatically bar individuals from employment.

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