Outsourcing Contract Specialist

Kelly Services is seeking an Contract Specialist for our well-known client in the Pharmaceutical Industry in North Chicago IL. The ideal candidate 3-5 years of experience in Sourcing and BPO/ITO Outsourcing, working directly with Service Providers, and managing contracts. This is a 12-month contract role with a possibility of extension.

Title: Outsourcing Contract Specialist

Location: North Chicago IL

Duration: 12 months

Role Summary

The Outsourcing Contract Specialist for Technology supports the Client Outsourcing COE and internal stakeholders by providing oversight and governance of Outsourcing suppliers and the outsourced contractual arrangements for ITO services. Under the direction of the Associate Director of OCOE, the Outsourcing Contract Specialist oversees OCOE’s strategic vendors and executes Contract Management activities for assigned outsourcing engagements including contract changes, issue resolution, contract clarifications as part of provisioning and delivering the COE’s outsourcing governance shared services model. 


Key Responsibilities Include:

  • Establishes and maintains mechanisms to track completion or adherence to all contract deliverables and obligations.
  • Ensures overall process is being performed in alignment with the documented process, including guidance to personnel responsible for contract deliverables.
  • Leads the development of contract documentation and engages Purchasing, Legal & other functions, as required.
  • Manages the contract change management process and ensures all contract requests are processed in a timely manner.
  • Reviews and researches change requests to ensure a contract change is warranted.
  • Coordinates the input from Client and service provider personnel and communicates the final disposition of contract changes to stakeholders and service providers.
  • Facilitates the contract interpretation, clarification process, and obtains applicable approvals and signatures.
  • As appropriate, participates in the review and resolution of contract related issues.
  • Regularly maintains contract amendments, associated exhibits and schedules, along with contract related correspondence between Client and service provider.
  • Works with the relevant organizations to ensure the service providers are aware of and are in compliance with the applicable policies, procedures, laws and regulations.
  • Contributes to consolidated supplier and governance program reporting targeted for management and executives.
  • Regularly monitors the execution of assigned processes/capabilities,
  • Performs reviews of assigned respective processes/capabilities at least annually to assess whether they 1) are current, 2) accurately depict the processes being performed, and 3) need to be revised for any reason.
  • Monitors contract deliverables & obligations and prompts service provider owners, as required.
  • Provides contract deliverables & obligations activity reports, as required



Business Knowledge:

  • Superior written and oral communication skills to convey overall engagement objectives and maintain open lines of communication between the Client stakeholders and the outsourcing service providers
  • Ability to build credibility, garner support and work effectively with global internal stakeholders and affiliates
  • Excellent project management skills
  • Creative problem solving and negotiation skills
  • Strong analytic skills
  • Client-service oriented
  • Ability to manage the overall contract management process Technical Knowledge
  • Must have excellent reading comprehension and the ability to understand complex outsourcing contracts
  • Previous experience administrating outsourcing contracts and success at documenting and administering the following contractual terms:
  • Service Level Methodology, Resource Units, Pricing Methodology & Appropriateness
  • Commercial terms and sourcing specific terms Skills
  • Strong written and oral communications skills
  • Relationship management: consultative, collaborative, and client-oriented
  • Detail oriented, Creative problem solver
  • Negotiations and drafting outsourcing language
  • Ability to influence diverse stakeholder groups



  • 3-5 years of experience in Sourcing and BPO/ITO Outsourcing, working directly with Service Providers, and managing contracts
  • Background in contract management, financial responsibility, negotiations and business decision- making
  • Consultative and continuous-improvement focused


Why Kelly?

As a Kelly employee, you’ll have access to premier perks, including:

  • Kelly-sponsored Affordable Care Act health care coverage available to eligible employees
  • Group insurance options
  • Service bonus plan
  • Holiday pay plan
  • Weekly electronic pay options
  • Online training campus that provides more than 3,000 free courses to help improve and develop skills
  • Outstanding online employee community Corporate discounts
  • Transportation Spending Accounts
  • Offered and coordinated by Leslie & Associates. These plans are not sponsored by Kelly Services.

Why Kelly®?

As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work—just ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

About Kelly®

At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.

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