Premier Company Seeking Dedicated Customer Service Advocates

Job Description

Kelly Services is partnering with the leading administrator of long term care insurance services and we want to talk to YOU! Call us today and start on the path to joining a company with a culture that promotes respect for people, integrity, learning and initiative. Earn Kelly Services performance bonuses, perks (including discounts on cell phone and gym membership discounts), as well as earned time off. Temp to hire position starting March 9th. $15.25 an hr with increases (based on performance and tenure).

This position provides telephonic customer service to Long Term Care policy owners, financial representatives/agents and client representatives.
RESPONSIBILITIES:
1. Answers and responds to telephone and/or electronic inquiries regarding Long Term Care benefit administration, policy owner eligibility and claims processing.
2. Documents all calls and related correspondence using the LTC insurance system or other proprietary tools and office processes; document follow-up calls, voicemails and any other pending service requests.
3. Provides prompt, courteous and excellent service to internal and external customers at all times. This includes an obligation to actively cooperate and interact with other departments to advance the overall interest of the company.
4. Identifies service opportunities and suggests innovative ideas for improvement.
5. Handles multiple products and services intermittently while meeting established service requirements and standards.
6. Acts with a sense of urgency and takes ownership regarding aspects of call management and escalation of issues.
7. Ensures issues are referred to appropriate areas; leveraging internal relationships to ensure efficient issue resolution; involves leadership when necessary.
8. Other duties and projects as assigned, including assisting with the production of Policy Owner Services duties as required. This includes updating databases and recording information in the proper location.



Requirements

Minimum Qualifications
High school diploma or GED required.
Strong written and verbal communication skills; is familiar with business and phone protocols.
Excellent organization and detail orientation skills with the ability to meet established deadlines.
Proficient with MS Windows environment, including MS Word.
Is reliable, trustworthy, and maintains appropriate organizational confidentiality.
Minimum of one year customer service experience working in a fast-paced, ever-changing call center environment.

Preferred Qualifications
Associate degree in Business Administration or BA/BS preferred.
Previous experience working in an insurance or financial services environment is preferred but not required.


Highlights

As a Kelly employee, you-ll have access to world-class perks, including:

- Kelly-sponsored Affordable Care Act health care coverage available to eligible employees
- Group insurance options*
- Service bonus plan
- Holiday pay plan
- Weekly electronic pay options
- Online training campus that provides more than 3,000 free courses to help improve and develop skills
- Exclusive online employee community
- Employee assistance program available at no cost
- Corporate discounts
- Transportation Spending Accounts
- Offered and administered by Leslie & Associates. These plans are not sponsored by Kelly Services.

If you are interested in advancing your career with this opportunity, apply now for immediate consideration.

Why Kelly®?

As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work—just ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

About Kelly®

At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.

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