Kelly Services is seeking a Desktop Support for an American stock exchange company located in New York, NY.
Job Title: Desktop Support
Pay rate: $28 - $40 per hour (Rate is negotiable but will be based on resume and experience)
Location: New York, NY, 10006
Type: W2 Assignment
Length- 6 months
Desktop Support 2nd level –
User side: Manages the Information Technology (IT) infrastructure within an organization, including the physical network from a client perspective.
Configures, installs, maintains and upgrades applications and client hardware.
1. Under direct supervision, provides Desktop technical support to the organization's internal users of computer applications and client hardware.
2. Answers routine questions regarding system procedures, online transactions, systems status and downtime procedures.
3. Assists network services, software systems engineering and/or application development in order to restore service and/or identify problems.
4. Maintains a troubleshooting tracking log ensuring timely resolution of problems. Education required: Degree qualified in Computer Science, MIS or other related discipline, or equivalent work experience in Desktop Support or Computer Operations.
Experience Required: 2 to 4 years; Certifications: Preferred
Technical Skills & Requirements: Supporting desktop/laptops/tablets/mobile devices running Windows OS (required), MAC OSx(preferred) , MS Office, iOS, Blackberry, e.t.c.
Planning & Coordination: Prioritizes own work to ensure successful completion; minimizes time spent on unnecessary administrative activities. Plans own time and resources appropriately and in advance. Solicits advice from senior associates and/or manager on successful approaches to manage responsibilities and overcome obstacles. Project Management: Tracks and monitors simple projects; adheres to project deadlines and alerts management of any barriers to successful project completion. Assists with research and provides input into project plans and milestones. Develops timing estimates for basic projects based on limited understanding of customersï¿½ business needs and time constraints. Troubleshooting/Technical Support: Documents basic problems and the steps necessary to implement the solution.
If this position may be interested to you, please email me back at firstname.lastname@example.org (with your most up to date resume in word format) and advise the best time and number at which you can be reached.
Professional Technical Recruiter
Kelly Services, Inc
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