Work from Home Collections Representatives - Bloomington, IL

Job Description

Kelly Services is looking for Collections Representatives with excellent customer service skills! This is a work from home opportunity currently!! Qualified candidates will be available to work an eight hour shift Monday through Saturday 8am-8pm. This opportunity is for a Global insurance company in Bloomington, IL. If you have any additional questions or want to schedule an interview, please contact Victoria Henry at 217-303-1817 or email

Primary Job Responsibilities:
- Serves as the primary customer contact on delinquent accounts within an inbound/outbound response center environment
- Educates customers on importance of timely payments while recommending appropriate solutions for meeting obligations and avoiding possible consequences
- Utilizes various systems to process payments and modify customer account information
- Learns to navigate the customer record keeping system
- Gains fundamental knowledge of department processes and procedures
- Learns regulatory and compliance guidelines and understands impacts to their role
- Handles basic customer contact and payment arrangements for accounts in the various stages of delinquency
- Obtains reasons for payment delinquency and secures payment commitment
- Identifies issues and provides solutions within established authority, and seeks guidance on complex issues
- Works under close supervision on non-complex assignments; work product is subject to regular review
- Documents customer feedback and/or complaints


Required Skills:
- Computer skills-Typing, Navigation, Troubleshooting
- Microsoft Office Experience (Excel, Outlook, Word, Skype for Business)
- Ability to multi-task and use multiple monitors in a high-volume production environment
- Excellent customer service and telephone skills
- Excellent oral and written communication skills
- Excellent decision making and problem-solving skills
- Professionalism
- Typing 40 wpm minimum with high accuracy rate


Kelly Temporary Employee Perks:
-Kelly-sponsored Affordable Care Act health care coverage available for eligible employees
-Group medical, prescription, vision, dental, life, and short-term disability insurance options that are available for purchase and the coverage is portable
-Service bonus plan
-Holiday pay plan
-Weekly electronic pay options
-Free online training campus available
-Exclusive online employee community
-Employee assistance program (EAP) available at no cost
-Corporate discounts

Our customer has a strong conversion rate and encourages external employees to apply for internal job postings! This is a great chance to get your foot in the door at a Fortune 50 company!

Why Kelly®?

As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work—just ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

About Kelly®

At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.

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