Loan Correspondence Specialist

Correspondence Specialist needed in Farmers Branch, TX!


Kelly Services is currently seeking Correspondence Specialist for one of our top clients in Farmers Branch, TX. This is a temp to hire opportunity.


Additional Job Responsibilities Include:

  • Respond to borrower Qualified Written Requests and customer emails.
  • Perform credit corrections and updates with the credit bureaus via E-Oscar application in accordance with our company's policies and procedures and the Fair Credit Reporting Act.
  • Display sound judgment and discretion in researching customer complaints while determining intent and effect of a Contact Center agent’s behavior that may have led or contributed to complaint and communicate feedback to Contact Center managers.
  • Work with Contact Center managers to identify process improvement opportunities to reduce customer complaints and increase customer stratification.
  • Ensure correspondence and emails are being efficiently processed through the effective utilization of call center technology and resources.
  • Plan and carry out projects as determined by your manager; deciding on the methods and techniques to be used; coordinating the work with others as needed; resolving any problems; and informing the manager of progress as appropriate.
  • Perform all other duties as requested or assigned.


Job Requirements:

  • 4-year college degree is preferred.
  • Minimum of two years Customer Service experience.
  • Call Center Quality Assurance experience strongly preferred.
  • Mortgage industry and/or Financial Services experience a plus.
  • Excellent verbal and written communication skills.
  • Excellent decision-making abilities and ability to integrate information.


Pay-rate: $19/hr+ DOE

Duration: This is a temp to hire opportunity

Working schedule: Monday-Friday

Why Kelly®?

You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. At Kelly® Finance & Accounting, our experts will connect you with great opportunities at premier companies where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.

About Kelly®

At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.

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